Critical error in WooCommerce from “Products” dashboard

Hi @commarketinguniteck,

Can you share more details about the product page modification you were making when you got this error in first place?

You get the same error when viewing the products page and any individual product edit? Does it happen with only one product or all? Are you able to see the products fine on the front end?

In the meantime, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

• System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
• Fatal error logs?(if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Once we have more information, we’ll be able to assist you further.

Thanks!
-OP

Hi !

When I’m modifying a product page, I change the descriptions, the stock management unit, and sometimes the name. Then, I’m opening the product page with elementor and duplicate the elements from an other products to reproduce the same product page, and I just have to modify the informations (some texts and pictograms in SVG), that’s what I did for this page before it crashed.

I have two different errors when viewing the product page and the single product page (only got the error for one product, I deleted his page and should have deleted on my database aswell)

“There has been a critical error on your website. Please check your site admin email inbox for instructions.” (all product page from dashboard)

” There has been a critical error on your website.” (the product page)

I am able to see the products by going into the website.

Here is the System Status Report :

### WordPress Environment ###

WordPress address (URL): https://rh680b8bf23477e.wpcomstaging.com

Site address (URL): https://rh680b8bf23477e.wpcomstaging.com

WC Version: 8.9.2

REST API Version: ? 8.9.2

Action Scheduler Version: ? 3.7.4

Log Directory Writable: ?

WP Version: 6.5.4

WP Multisite: –

WP Memory Limit: 512 Mo

WP Debug Mode: –

WP Cron: ?

Language: fr_FR

External object cache: ?

### Server Environment ###

Server Info: nginx

PHP Version: 8.1.28

PHP Post Max Size: 2 Go

PHP Time Limit: 1200

PHP Max Input Vars: 6144

cURL Version: 8.7.1

OpenSSL/1.1.1w

SUHOSIN Installed: –

MySQL Version: 10.6.15-MariaDB-log

Max Upload Size: 2 Go

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

### Database ###

WC Database Version: 8.9.2

WC Database Prefix: wp_

Taille totale de la base de données: 282.56MB

Taille de la base de données: 272.28MB

Taille de l’index: 10.28MB

wp_woocommerce_sessions: Données : 0.13MB + Index : 0.02MB + Moteur InnoDB

wp_woocommerce_api_keys: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_woocommerce_attribute_taxonomies: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_woocommerce_downloadable_product_permissions: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_woocommerce_order_items: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_woocommerce_order_itemmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_woocommerce_tax_rates: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_woocommerce_tax_rate_locations: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_woocommerce_shipping_zones: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_woocommerce_shipping_zone_locations: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB

wp_woocommerce_shipping_zone_methods: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_woocommerce_payment_tokens: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_woocommerce_payment_tokenmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_woocommerce_log: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_actionscheduler_actions: Données : 0.11MB + Index : 0.14MB + Moteur InnoDB

wp_actionscheduler_claims: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_actionscheduler_groups: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_actionscheduler_logs: Données : 0.08MB + Index : 0.03MB + Moteur InnoDB

wp_berocket_termmeta: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_commentmeta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_comments: Données : 0.02MB + Index : 0.09MB + Moteur InnoDB

wp_depicter_documents: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_depicter_meta: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_depicter_options: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_e_events: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_fb3d_pages: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB

wp_fbv: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_fbv_attachment_folder: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_jetpack_sync_queue: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_links: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_litespeed_url: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_litespeed_url_file: Données : 0.02MB + Index : 0.08MB + Moteur InnoDB

wp_nextend2_image_storage: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_nextend2_section_storage: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_nextend2_smartslider3_generators: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_nextend2_smartslider3_sliders: Données : 0.06MB + Index : 0.03MB + Moteur InnoDB

wp_nextend2_smartslider3_sliders_xref: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_nextend2_smartslider3_slides: Données : 0.09MB + Index : 0.11MB + Moteur InnoDB

wp_ninja_table_items: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_options: Données : 2.52MB + Index : 0.13MB + Moteur InnoDB

wp_postmeta: Données : 196.52MB + Index : 5.03MB + Moteur InnoDB

wp_posts: Données : 68.52MB + Index : 0.78MB + Moteur InnoDB

wp_termmeta: Données : 0.05MB + Index : 0.03MB + Moteur InnoDB

wp_terms: Données : 0.05MB + Index : 0.03MB + Moteur InnoDB

wp_term_relationships: Données : 0.22MB + Index : 0.22MB + Moteur InnoDB

wp_term_taxonomy: Données : 0.06MB + Index : 0.06MB + Moteur InnoDB

wp_usermeta: Données : 0.13MB + Index : 0.03MB + Moteur InnoDB

wp_users: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB

wp_wc_admin_notes: Données : 0.06MB + Index : 0.00MB + Moteur InnoDB

wp_wc_admin_note_actions: Données : 0.06MB + Index : 0.02MB + Moteur InnoDB

wp_wc_category_lookup: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_wc_customer_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_download_log: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_orders: Données : 0.02MB + Index : 0.11MB + Moteur InnoDB

wp_wc_orders_meta: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_order_addresses: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_wc_order_coupon_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_order_operational_data: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_order_product_lookup: Données : 0.02MB + Index : 0.06MB + Moteur InnoDB

wp_wc_order_stats: Données : 0.02MB + Index : 0.05MB + Moteur InnoDB

wp_wc_order_tax_lookup: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wc_product_attributes_lookup: Données : 0.14MB + Index : 0.14MB + Moteur InnoDB

wp_wc_product_download_directories: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wc_product_meta_lookup: Données : 0.17MB + Index : 0.33MB + Moteur InnoDB

wp_wc_rate_limits: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wc_reserved_stock: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_wc_tax_rate_classes: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wc_webhooks: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wpf_filters: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_wpf_meta_data: Données : 0.23MB + Index : 0.67MB + Moteur InnoDB

wp_wpf_meta_keys: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wpf_meta_values: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_wpf_meta_values_bk: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wpf_modules: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_wpf_modules_type: Données : 0.02MB + Index : 0.00MB + Moteur InnoDB

wp_wpf_usage_stat: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_yoast_indexable: Données : 0.31MB + Index : 0.16MB + Moteur InnoDB

wp_yoast_indexable_hierarchy: Données : 0.05MB + Index : 0.05MB + Moteur InnoDB

wp_yoast_migrations: Données : 0.02MB + Index : 0.02MB + Moteur InnoDB

wp_yoast_primary_term: Données : 0.02MB + Index : 0.03MB + Moteur InnoDB

wp_yoast_seo_links: Données : 1.52MB + Index : 0.56MB + Moteur InnoDB

### Post Type Counts ###

3d-flip-book: 2

ae_global_templates: 4

attachment: 560

bp3d-model-viewer: 3

br_filters_group: 1

br_product_filter: 1

customize_changeset: 78

custom_css: 2

dflip: 1

elementor_library: 1

elementskit_content: 1

jetpack_migration: 2

jp_img_sitemap: 8

jp_pay_product: 2

jp_sitemap: 8

jp_sitemap_master: 8

ml-slide: 3

ml-slider: 2

nav_menu_item: 39

ninja-table: 1

page: 26

popup: 2

popup_theme: 8

post: 1

product: 418

product_variation: 198

r3d: 1

revision: 2917

sa_slider: 1

shopengine-template: 1

sp_easy_accordion: 1

sp_wp_carousel: 1

tablepress_table: 1

wd_button: 1

wpr_mega_menu: 2

wpr_templates: 4

wp_global_styles: 4

wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?

Hide errors from visitors: ?

### Active Plugins (20) ###

Ocean Extra: par OceanWP – 2.2.9

3D Viewer: par bPlugins – 1.3.28

AD Sliding FAQ: par Thomas Villain - Anybodesign – 2.4

Akismet Anti-spam: Spam Protection: par Automattic - Anti-spam Team – 5.3.2

Anywhere Elementor: par WPVibes – 1.2.10

Classic Widgets: par Contributeurs et contributrices WordPress – 0.3

Easy Accordion: par ShapedPlugin LLC – 2.3.7

Elementor: par Elementor.com – 3.21.8

ElementsKit Lite: par Wpmet – 3.1.4

Exclusive Addons Elementor: par Exclusive Addons – 2.6.9.7

FileBird Lite: par Ninja Team – 6.2.3

Gutenberg: par L’équipe de Gutenberg – 18.5.0

Image Hover Effects - Elementor Addon: par Blocksera – 1.4.3

Jetpack: par Automattic – 13.5

Royal Elementor Addons: par WP Royal – 1.3.976

Smart Slider 3: par Nextend – 3.5.1.23

UpdraftPlus - Sauvegarde/Restauration: par UpdraftPlus.Com

DavidAnderson – 1.24.3

WooPayments: par Automattic – 7.7.0

WooCommerce: par Automattic – 8.9.2

Yoast SEO: par L’équipe Yoast – 22.8

### Inactive Plugins (1) ###

Cookie Notice & Compliance for GDPR / CCPA: par Hu-manity.co – 2.4.16

### Dropin Plugins () ###

advanced-cache.php: advanced-cache.php

object-cache.php: Memcached

### Must Use Plugins (1) ###

WP.com Site Helper: par  –

### Settings ###

API Enabled: –

Force SSL: –

Currency: EUR (€)

Currency Position: right

Thousand Separator: ,

Decimal Separator: .

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: –

Enforce Approved Product Download Directories: ?

HPOS feature enabled: ?

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

HPOS data sync enabled: –

### Logging ###

Enabled: ?

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

Retention period: 30 jours

Level threshold: –

Log directory size: 150 Ko

### WC Pages ###

Base de la boutique: #73 - /boutique/

Panier: ? L’ID de page est définie

mais la page n’existe pas

Commander: ? L’ID de page est définie

mais la page n’existe pas

Mon compte: ? L’ID de page est définie

mais la page n’existe pas

Conditions générales de vente et d’utilisation: ? Page non définie

### Theme ###

Name: OceanWP

Version: 3.5.7

Author URL: https://oceanwp.org/about-oceanwp/

Child Theme: ? – Si vous modifiez WooCommerce sur un thème parent que vous n‘avez pas construit personnellement

nous vous recommandons d‘utiliser un thème enfant. Voir : Comment créer un thème enfant

WooCommerce Support: ?

### Templates ###

Overrides: /srv/htdocs/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/cart.php

/srv/htdocs/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/cart/mini-cart.php

oceanwp/woocommerce/content-single-product.php

oceanwp/woocommerce/loop/loop-start.php

/srv/htdocs/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/error.php version 3.9.0 est obsolète. La version du noyau est 8.6.0

/srv/htdocs/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/notice.php version 3.9.0 est obsolète. La version du noyau est 8.6.0

/srv/htdocs/wp-content/plugins/royal-elementor-addons/includes/woocommerce/templates/notices/success.php version 3.9.0 est obsolète. La version du noyau est 8.6.0

oceanwp/woocommerce/single-product/product-image.php

oceanwp/woocommerce/single-product/title.php

Outdated Templates: ?

                                                                                              Apprenez comment mettre à jour

### WooPayments ###

Version: 7.7.0

Connected to WPCOM: Oui

WPCOM Blog ID: 228247996

Account ID: ? Non Connecté

Logging: Désactivé

### Admin ###

Enabled Features: activity-panels

analytics

product-block-editor

coupons

core-profiler

customize-store

customer-effort-score-tracks

import-products-task

experimental-fashion-sample-products

shipping-smart-defaults

shipping-setting-tour

homescreen

marketing

mobile-app-banner

navigation

onboarding

onboarding-tasks

product-variation-management

product-virtual-downloadable

product-external-affiliate

product-grouped

product-linked

product-pre-publish-modal

product-custom-fields

remote-inbox-notifications

remote-free-extensions

payment-gateway-suggestions

shipping-label-banner

subscriptions

store-alerts

transient-notices

woo-mobile-welcome

wc-pay-promotion

wc-pay-welcome-page

Disabled Features: minified-js

new-product-management-experience

settings

async-product-editor-category-field

launch-your-store

Daily Cron: ? Next scheduled: 2024-06-06 12:47:06 +02:00

Options: ?

Notes: 76

Onboarding: completed

### Action Scheduler ###

Terminé: 206

Oldest: 2024-05-06 17:12:08 +0200

Newest: 2024-06-05 23:14:30 +0200

échoué: 8

Oldest: 2024-02-13 14:04:04 +0100

Newest: 2024-05-07 10:41:12 +0200

En attente: 2

Oldest: 2024-06-06 09:19:40 +0200

Newest: 2024-06-06 11:14:30 +0200

### Status report information ###

Generated at: 2024-06-06 08:40:27 +02:00

And the fatal error logs :

2024-06-06T06:28:45+00:00 Critique Uncaught TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given in /wordpress/core/6.5.4/wp-includes/formatting.php:1608 CONTEXT: {"error":{"type":1,"file":"\/wordpress\/core\/6.5.4\/wp-includes\/formatting.php","line":1608},"backtrace":["","#0 \/wordpress\/core\/6.5.4\/wp-includes\/formatting.php(1608): preg_match('\/[\\\\x80-\\\\xff]\/', Array)","#1 \/wordpress\/core\/6.5.4\/wp-includes\/formatting.php(2223): remove_accents(Array)","#2 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-product.php(932): sanitize_title(Array)","#3 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-data.php(801): WC_Product->set_tax_class(Array)","#4 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/data-stores\/class-wc-product-data-store-cpt.php(373): WC_Data->set_props(Array)","#5 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/data-stores\/class-wc-product-data-store-cpt.php(189): WC_Product_Data_Store_CPT->read_product_data(Object(WC_Product_Simple))","#6 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read(Object(WC_Product_Simple))","#7 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-product.php(138): WC_Data_Store->read(Object(WC_Product_Simple))","#8 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-product-simple.php(24): WC_Product->__construct(7861)","#9 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-product-factory.php(46): WC_Product_Simple->__construct(7861, Array)","#10 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/wc-product-functions.php(73): WC_Product_Factory->get_product(7861, Array)","#11 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/wc-template-functions.php(150): wc_get_product(Object(WP_Post))","#12 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-hook.php(326): wc_setup_product_data(Object(WP_Post))","#13 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters('', Array)","#14 \/wordpress\/core\/6.5.4\/wp-includes\/plugin.php(565): WP_Hook->do_action(Array)","#15 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-query.php(4727): do_action_ref_array('the_post', Array)","#16 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-query.php(3687): WP_Query->setup_postdata(Object(WP_Post))","#17 \/srv\/htdocs\/wp-content\/plugins\/elementor\/core\/admin\/admin.php(530): WP_Query->the_post()","#18 \/srv\/htdocs\/wp-content\/plugins\/elementor\/core\/admin\/admin.php(455): Elementor\\Core\\Admin\\Admin::elementor_dashboard_overview_recently_edited()","#19 \/wordpress\/core\/6.5.4\/wp-admin\/includes\/template.php(1456): Elementor\\Core\\Admin\\Admin->elementor_dashboard_overview_widget('', Array)","#20 \/wordpress\/core\/6.5.4\/wp-admin\/includes\/dashboard.php(271): do_meta_boxes(Object(WP_Screen), 'normal', '')","#21 \/wordpress\/core\/6.5.4\/wp-admin\/index.php(204): wp_dashboard()","#22 {main}","thrown"]}

2024-06-06T06:34:06+00:00 Critique Uncaught TypeError: preg_match(): Argument #2 ($subject) must be of type string, array given in /wordpress/core/6.5.4/wp-includes/formatting.php:1608 

Contexte supplémentaire

{

    "error": {

        "type": 1,

        "file": "\/wordpress\/core\/6.5.4\/wp-includes\/formatting.php",

        "line": 1608

    },

    "backtrace": [

        "",

        "#0 \/wordpress\/core\/6.5.4\/wp-includes\/formatting.php(1608): preg_match('\/[\\x80-\\xff]\/', Array)",

        "#1 \/wordpress\/core\/6.5.4\/wp-includes\/formatting.php(2223): remove_accents(Array)",

        "#2 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-product.php(932): sanitize_title(Array)",

        "#3 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-data.php(801): WC_Product->set_tax_class(Array)",

        "#4 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/data-stores\/class-wc-product-data-store-cpt.php(373): WC_Data->set_props(Array)",

        "#5 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/data-stores\/class-wc-product-data-store-cpt.php(189): WC_Product_Data_Store_CPT->read_product_data(Object(WC_Product_Simple))",

        "#6 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-data-store.php(159): WC_Product_Data_Store_CPT->read(Object(WC_Product_Simple))",

        "#7 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/abstracts\/abstract-wc-product.php(138): WC_Data_Store->read(Object(WC_Product_Simple))",

        "#8 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-product-simple.php(24): WC_Product->__construct(7861)",

        "#9 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/class-wc-product-factory.php(46): WC_Product_Simple->__construct(7861, Array)",

        "#10 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/wc-product-functions.php(73): WC_Product_Factory->get_product(7861, Array)",

        "#11 \/srv\/htdocs\/wp-content\/plugins\/woocommerce\/includes\/admin\/class-wc-admin-assets.php(357): wc_get_product(7861)",

        "#12 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-hook.php(324): WC_Admin_Assets->admin_scripts('edit.php')",

        "#13 \/wordpress\/core\/6.5.4\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)",

        "#14 \/wordpress\/core\/6.5.4\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)",

        "#15 \/wordpress\/core\/6.5.4\/wp-admin\/admin-header.php(118): do_action('admin_enqueue_s...', 'edit.php')",

        "#16 \/wordpress\/core\/6.5.4\/wp-admin\/edit.php(411): require_once('\/wordpress\/core...')",

        "#17 {main}",

        "thrown"

    ]

}

Note : the fatal logs changed since I modified the information for the product status.

Thanks!

• This reply was modified 5 months, 2 weeks ago by commarketinguniteck.

Hey, @commarketinguniteck!

Thanks for the clarification.

From what I understand the issue only happened after you modified the page with Elementor, is that correct?

If you remove all customization and deactivate Elementor, does the issue continues?

Looking forward to your reply.

Have a wonderful day!

Hi @carolm29 !

It’s correct, I modified the product page with Elementor, saved it, and then I saw the error.

What do you mean by “remove all customization” ? Is that like in this post : https://wordpress.com/forums/topic/customized-styles-is-reset-issue/#post-3981412
If so, it looks like I don’t have customization (The theme you are currently using is not compatible with the site editor.)

Deactivate Elementor doesn’t fix the problem aswell.

Hi there @commarketinguniteck,

When we say “remove all customization,” we mean returning your site to its default settings. I understand you’ve already done this but the issue persists.

Have you tried switching to a default WordPress theme (like Twenty Twenty-Four), disabling all plugins, and then re-enabling them one by one to see which one might be causing the issue?

If deactivating Elementor didn’t solve the problem, it’s possible that another plugin might be causing the issue. Try deactivating other plugins to see if that resolves the error.

Remember to make a backup of your site and clear your cache after each step to ensure you’re seeing the most recent version of your site. If the problem persists, please let us know and we’ll be happy to assist further.

Hi @ckadenge !

The problem is still here, with a default WordPress or WooCommerce theme, and even without any plugins except WooCommerce and Jetpack & Akismet anti-spam (that I can’t disable).

?? hi there @commarketinguniteck

Thank you for reaching back, clarifying things further.

The problem is still here, with a default WordPress or WooCommerce theme, and even without any plugins except WooCommerce and Jetpack & Akismet anti-spam (that I can’t disable).

While investigating the site’s System Status Report (SSR), I noticed: Site address (URL): https://rh680b8bf23477e.wpcomstaging.com.

Kindly contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Hi @anastas10s !

I’ve already reached the WooCommerce support by mail the past week, and the team is trying to resolve the problem aswell.

PS : If by any chance, the solution has been found, I will post it here

Hello commarketinguniteck

Thank you for your reply.

I understand you have already contacted WooCommerce support via your Woo.com account.
The team that will handle your ticket is better equipped to inspect your website and server settings.
Hopefully, your problem will resolved.

Please share the details of the solution here at the forum.
It will be beneficial for the community ??

Have a great day!

It will be done @doublezed2 !

Hello !
We’ve managed to fix the problem. It turned out that a corrupted product was crashing the page. I thought I had removed it from phpMyAdmin, but it was probablynot the right way to do it.
WooCommerce support made the necessary manipulation from WP CLI. Here’s their response, including how to proceed:

Technically this wasn’t done from phpMyAdmin but from CLI instead; we have guides to help you access this here:

• https://wordpress.com/support/hosting-configuration/#sftp-ssh-credentials
• https://developer.wordpress.com/docs/developer-tools/ssh/
• https://developer.wordpress.com/docs/developer-tools/wp-cli/

In WP CLI there are a range of things you can do to manage your site. In this situation, after we identified which product was causing this issue, we were able to identify the ID number of the post, and use the command wp post delete {POST ID} --force (replacing {POST ID} with the ID number) to forcibly remove it.

Hello ?? @commarketinguniteck,

We’re glad to hear that your issue has been resolved.

It’s helpful that you’ve shared links and resources that helped you solve this issue. This will help the community should nay other member face a similar issue.

Thanks again for your contribution