Problem with WooCommerce Subscription renewal invoices..

  • Resolved Piotr Kunicki

    (@kuperman87)


    4 years ago

    Hello,

    I’m using your plugin with WooCommerce Subscriptions:
    https://woocommerce.com/products/woocommerce-subscriptions/

    and have a problem with renewal invoices..

    User ordered the subscription and the invoice is generated properly, but he changed the billing details (in my account settings) and when the next order is generated (renewal subscription) on the invoice, there are still old billing details..

    I’ve checked similar situation, but instead of renewal i’ve upgraded subscription (after I’ve changed billing details) and the new invoice was correct, so changed billing details are not respected only in renewal orders (invoices).

    Is it possible to fix it?

    Thanks,
    Piotr

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Darren Peyou

    (@dpeyou)

    Hi @kuperman87,

    I believe this is likely due to a setting of WooCommerce Subscriptions (WCS) itself.
    If it is not due to a setting, then the issue instead, lies with WCS.
    Billing details of renewal orders are not taken from the account — as a single account could have subscriptions with different address details for each subscription. ??

    Plugin Contributor Darren Peyou

    (@dpeyou)

    Hey @kuperman87,

    Sorry for the potential confusion:
    It isn’t necessarily that it might be a feature, it is more so about the aspect of a subscription potentially having multiple billing addresses that causes some potential unreliability.

Viewing 2 replies - 1 through 2 (of 2 total)
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