Problem with Woocommerce Reset Password

  • Resolved laserstore

    (@laserstore)


    2 years, 1 month ago

    Hi there!

    Some customers started reporting to me that they couldn’t receive the password reset email. After much research, I discovered that your plugin’s cache is somehow blocking the sending of the email. So I decided to put cache rules on the “my account” page but it still didn’t work.
    Is there anything I must do for it to work? Can you help?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support vupdraft

    (@vupdraft)

    How did you discover the plugin was causing the issue?

    If you deactivate the plugin do you get password resets?

    Thread Starter laserstore

    (@laserstore)

    @vupdraft sure! I did a lot of research to understand what caused this and then created a copy of the site to test it out and then disabled plugins until I saw it was yours. Then I reactivated the plugin and disabled only the cache and the problem returned. It was enough to disable the cache and everything works. So I created page rules for “my-
    account” and “lost-password” but it wasn’t enough. Unfortunately I had to leave the cache disabled. i am using woodmart theme and woocommerce 7.1

    Plugin Contributor Venkat Raj

    (@webulous)

    @laserstore Could you please provide Cache => Advanced Settings page screenshot to refer the settings in URLs to exclude from caching ? Thanks!

    Also, do you see wpo-cache-status: cached header in your html response?
    See how to check it here: https://stackoverflow.com/questions/4423061/how-can-i-view-http-headers-in-google-chrome

    Thread Starter laserstore

    (@laserstore)

    HI @webulous

    The page where I request a password reset is not cached

    View post on imgur.com

    View post on imgur.com

    Even so, I had already created the page rule in the plugin to guarantee it, but it didn’t help.

    Thanks

    Plugin Contributor Venkat Raj

    (@webulous)

    @laserstore The headers clearly show that the caching process is not taken place. Try disabling minify and see if that fixes issue.

    But since you said
    > Some customers started reporting to me
    You need to check email part of the site. i.e. If you are using SMTP plugins or your hosting email service

    Thread Starter laserstore

    (@laserstore)

    @webulous hi there,

    as far as I know there shouldn’t even be a cache on the password reset page. With regard to the email, there is no problem, as all you have to do is disable your plugin’s cache and the password reset email will work immediately. I chose to install another cache plugin to test and yes, it works correctly.
    The problem is specifically with WP-Optimize. If I create rules to not cache the password reset page, that’s one more reason why the problem shouldn’t occur, since I’m using the page directly from the server. All the other pages are cached correctly and I can tell from the headers. Anyway,
    I have no option using your plugin because password reset is essential for ecommerce users.

    Plugin Contributor Venkat Raj

    (@webulous)

    @laserstore Could you please submit a support ticket here for further investigation? Thanks

    https://getwpo.com/ask-pre-sales-question/
    (Yes, it is a pre sales form but it will reach our support channel)

Viewing 7 replies - 1 through 7 (of 7 total)
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