Hi there,
This is odd. Can you try to change the settings of Downloadable Products, under WooCommerce > Settings > Products as following:
* File download method – Force Downloads
* Access restriction – uncheck the Downloads require login option
If that doesn’t help, this is likely caused by a conflict with your theme or with another plugin. Read more about plugin and theme conflicts in our Self-Service Guide.
**How to test for conflicts**
The best way to determine if the issue is being caused by a theme and/or plugin is to:
1. Temporarily switch your theme to the Storefront or Twenty Ninteteen theme.
2. Try to reproduce the problem:?
If the problem is resolved, it is a theme conflict. If not, continue to the next step.
3. Temporarily deactivate all plugins except WooCommerce. You can do this manually or use a plugin to help (see below for tools).
4. Try to reproduce the problem again. If the problem is resolved, it is a plugin conflict. To figure out which plugin is causing the problem, continue to the next step.
5. Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
For more detailed instructions, check out How to test for plugin and theme conflicts.
Please let us know how that goes.
**Tools to help with troubleshooting**
Meks Quick Plugin Disabler will remember what plugins you had active when you switch it back on.
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.
