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Resolved

(@cartaclaudio)

Hi,
I have been using the WordPress for a long time on this website however last week I have moved server, I kept exactly the same domain name and php settings as I am using the same server provider as well and since then I keep getting session timeouts in WP-admin everytime I have woocommerce installed. I have tested this by disabling all the plugins except woocommerce and the problem persisted. Once I removed woocommerce, the issue was resolved. I have re-enabled all the other plugins and the issue remained solved until WooCommerce was re-installed. During the test, I have also switched to a basic theme to avoid conflicts.

I have disabled my cache and deleted any cache folders, and I have gone through the database to find instances which might have pointed to the previous server.

I do not know what else I can try. Can you help me please?


### WordPress Environment ###

WordPress address (URL): https://www.holywines.com.mt
Site address (URL): https://www.holywines.com.mt
WC Version: 5.4.1
REST API Version: ? 5.4.1
WC Blocks Version: ? 5.1.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.3.1
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_GB
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.21
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.60.0
NSS/3.34

SUHOSIN Installed: –
MySQL Version: 5.7.23
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.4.1
WC Database Prefix: wp_holy
Total Database Size: 34.81MB
Database Data Size: 32.18MB
Database Index Size: 2.63MB
wp_holywoocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywoocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywoocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywoocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_holywoocommerce_order_items: Data: 0.11MB + Index: 0.05MB + Engine InnoDB
wp_holywoocommerce_order_itemmeta: Data: 1.52MB + Index: 0.55MB + Engine InnoDB
wp_holywoocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_holywoocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywoocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywoocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywoocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywoocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywoocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywoocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holyactionscheduler_actions: Data: 2.48MB + Index: 0.38MB + Engine InnoDB
wp_holyactionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holyactionscheduler_groups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyactionscheduler_logs: Data: 1.50MB + Index: 0.59MB + Engine InnoDB
wp_holycommentmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holycomments: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_holye_submissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holye_submissions_actions_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holye_submissions_values: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holyfailed_jobs: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_holylinks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holymailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holymailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holymywebtonetperfstatsresults: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holymywebtonetqtest: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holynextend2_image_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holynextend2_section_storage: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holynextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holynextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wp_holynextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holynextend2_smartslider3_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_holyoptions: Data: 3.50MB + Index: 0.00MB + Engine InnoDB
wp_holypostmeta: Data: 7.52MB + Index: 0.28MB + Engine InnoDB
wp_holyposts: Data: 6.52MB + Index: 0.00MB + Engine InnoDB
wp_holyqueue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyredirects: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holysay_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyshortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holyshortpixel_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holyterm_relationships: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wp_holyterm_taxonomy: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holytermmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyterms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyusermeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holyusers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wp_holywc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
wp_holywc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_holywc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_holywc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
wp_holywc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_holywfblockediplog: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfblocks7: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfconfig: Data: 0.40MB + Index: 0.00MB + Engine MyISAM
wp_holywfcrawlers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywffilechanges: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywffilemods: Data: 4.40MB + Index: 0.00MB + Engine MyISAM
wp_holywfhits: Data: 0.06MB + Index: 0.00MB + Engine MyISAM
wp_holywfhoover: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfissues: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_holywfknownfilelist: Data: 2.29MB + Index: 0.00MB + Engine MyISAM
wp_holywflivetraffichuman: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywflocs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywflogins: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wp_holywfls_2fa_secrets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywfnotifications: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfpendingissues: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfreversecache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfsnipcache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywfstatus: Data: 0.08MB + Index: 0.00MB + Engine MyISAM
wp_holywftrafficrates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_holywpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywpml_mails: Data: 0.34MB + Index: 0.00MB + Engine MyISAM
wp_holywpvivid_scan_result: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_holywpvivid_unused_uploads_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

page: 10
attachment: 790
jetpack_migration: 2
revision: 2406
nav_menu_item: 24
custom_css: 4
wpcf7_contact_form: 1
product: 189
post: 18
elementor_library: 20
wp_block: 1
ml-slider: 1
ml-slide: 2
shop_coupon: 19
shop_order: 211
feedback: 4
jp_sitemap: 1
jp_img_sitemap: 1
jp_sitemap_master: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (14) ###

Elementor Pro: by Elementor.com – 3.3.1
Elementor: by Elementor.com – 3.2.5
Embed PDF Viewer: by Andy Fragen – 2.2.0
301 Redirects: by WebFactory Ltd – 2.70
Mailchimp for WooCommerce: by Mailchimp – 2.5.1
Post Types Order: by Nsp Code – 1.9.5.6
Say What?: by Ademti Software – 2.0.2
Shortcode Widget: by Gagan Deep Singh – 1.5.3
Tawk.to Live Chat: by Tawkto – 0.5.4
Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
Related Products for WooCommerce: by Vagelis P. – 3.3.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.15
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 5.4.1

### Inactive Plugins (18) ###

Akismet Anti-Spam: by Automattic – 4.1.10
Autoptimize: by Frank Goossens (futtta) – 2.8.4
Better Search Replace: by Delicious Brains – 1.3.4
Child Theme Generator: by Serafino Corriero – 2.2.7
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Duplicator: by Snap Creek – 1.4.1
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.17.0
Jetpack: by Automattic – 9.9
PDF Embedder: by Lever Technology LLC – 4.6.2
PDF viewer for Elementor: by RedLettuce Plugins – 2.9.3
ShortPixel Image Optimizer: by ShortPixel – 4.22.2
SSL Insecure Content Fixer: by WebAware – 2.7.2
Typekit Fonts for WordPress: by OM4 – 1.9.0
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.56

W3 Total Cache: by BoldGrid – 2.1.5
WooCommerce Blocks: by Automattic – 5.5.0
Wordfence Security: by Wordfence – 7.5.4

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #547 - /shop/
Basket: ? Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
Checkout: ? Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
My account: ? Page does not contain the [woocommerce_my_account] shortcode.
Terms and conditions: #3 - /privacy-policy/

### Theme ###

Name: Holywines_site
Version: 1.0
Author URL: 
Child Theme: ?
Parent Theme Name: Page Builder Framework
Parent Theme Version: 2.6.12
Parent Theme Author URL: https://mapsteps.com/
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 6,762
Oldest: 2021-06-08 13:07:21 +0200
Newest: 2021-07-09 08:35:37 +0200

Failed: 4
Oldest: –
Newest: –

Canceled: 1
Oldest: 2021-07-05 20:16:28 +0200
Newest: 2021-07-05 20:16:28 +0200

### Status report information ###

Generated at: 2021-07-09 08:42:36 +02:00

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support Thu P. a11n
(@thup90)

3 years, 8 months ago
Hi there,

Can you contact your host and try to increase the following value:
```
upload_max_size = 64M
post_max_size = 64M
upload_max_filesize = 64M
max_execution_time = 300
```
Alternatively, you could edit those value yourself with this guide: https://docs.presscustomizr.com/article/171-fixing-maximum-upload-and-php-memory-limit-issues
Thread Starter cartaclaudio
(@cartaclaudio)

3 years, 8 months ago

I have followed these instructions however the problem still persists.

Attached please see the url so you can check my phpinfo() https://www.holywines.com.mt/phpinfo.php

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 8 months ago

Hi there ??

That’s strange. Does this issue happen immediately right away when you activate WooCommerce? If it doesn’t, please share the WooCommerce errors logs found under WooCommerce > System Status > Logs

Additionally, I would recommend enabling the WordPress Debug mode in order to see if you can see any error related to this issue there. This can be done by adding a few lines in the wp-config.php file of your WordPress installation. But, in case that you don’t know how to do this, I’ll definitely recommend you to reach your hosting provider so they can do this for you.

Please note that after enabling the logs, you will need to update/install the latest version of WooCommerce in order to trigger the error so that the error can be stored in the debug.log file.

Afterward, kindly check for the error through FTP or CPANELand then provide it to us.

Also, please feel free to check this guide from Kinsta to see if there is any method they provide to solve these types of issues:

https://kinsta.com/knowledgebase/wordpress-keeps-logging-me-out/

Let us know how it goes! ??

Thread Starter cartaclaudio
(@cartaclaudio)

3 years, 8 months ago

Hi Gabriel,

Thanks so much for your support. The issue is now fixed. Since we couldn’t find the issue out, I wondered if this was due to some form of data corruption. So I reverted back to the database copy I first used to transfer the site over. This has immediately solved the issue.

Plugin Support Gabriel – a11n
(@gabrielfuentes)

3 years, 8 months ago

That’s wonderful! Thank you for letting us know ??

Great! I’m going to mark this as resolved – if you have any further questions, you can start a new topic.

Cheers!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem with WooCommerce and WP-admin(session timeout)’ is closed to new replies.