problem with WooCommerce and awesome support

Hi

When we install and connect WooCommerce with awesome support, everything looks OK.
But [ticket-submit] and [ticket] addresses (URLs) are not correct in fact. Error 404 is observed.
The web address is not retrieved properly to get to the right page address or URL.

At ??????? menu (WooCommerce shop page) we have my account page and in this page when we activate awesome support plugin, two links appear in right sidebar in my account section of WooCommerce.
The problem is that the url of these two links that are submit a ticket and dashboard don’t work and my-account is in URL:
/shop/my-account/login-submit/
but my submit a ticket page url address is :
/zaman-translation-center/login-submit/

This cause error 404!

how can i solve this problem?!

Thanks

The page I need help with: [log in to see the link]