Problem with Visual Composer background video

Hi,

Thank you for contacting us!

Please provide the URL of the page where the problem is present.
For more convenience, you can do it via our Help Center (https://support.bestwebsoft.com/) in order to receive a faster reply.

Thank you for answer. There links
https://rocket-iptv.eu/en_US/home2/
https://rocket-iptv.eu/el/home2/
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Effect on en_us deactive but its works in el deactavi and its correct no work.
if i deactive your plugin, all works well

• This reply was modified 7 years, 4 months ago by nikolasgt.

Hi,

Thank you for the links provided.

Could you please describe your problem in more detail since it is not clear enough what you are talking about.

Hello. My homepage build with visual composer. The homepage on my site on background has video but the video does not work is not displayed when your plugin is active and showing black color in background.
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This my homepage when your plugin active

View post on imgur.com

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This my homepage when your plugin deactive

View post on imgur.com

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I try deactive all plugin and acitve only your plugin and again have same problem.

Hi,

Please provide the access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username, and password), in order to detect the reason and find the solution.

During making tests we’ll probably deactivate some of your plugins or switch the theme. That’s why before giving the access, we recommend you to make a full backup of your site.

Since this data is confidential, maybe, it would be better if you create a private ticket on our support forum (https://support.bestwebsoft.com/hc/en-us/requests/new). Please include a link to this post, so that we could recall the case immediately.