Problem with Variable products

Hi Alex,

Thanks for using our plugin and reaching out to us.

Let me try answering your questions:

• You can use the variable product name for your variations by using this field mapping: https://www.dropbox.com/s/zui369dwodyeom9/product_name_parent.png?dl=0
• When you only want one variation to be in your feed instead of all variations you can use this feature: https://adtribes.io/how-to-add-only-one-product-variation-to-your-product-feed/
• With regards to the errors you are seeing in Facebook. The messages are pretty straightforward, some of your products are missing a description, title and image_link in the feed so make sure those products actually have them filled in;

Hope this helps?

All the best,
Eva

Hi Eva,

Is it possible to have it so instead of a certain variation being pre-selected, it is set for the “Choose an option” field? In my case, we are not doing color variations — we are showing size variations. As certain sizes are sold out, Facebook will begin showing “sold out” for the entire product — despite there still being availability of other products.

I’d like to keep “Choose an option” as the default size when people visit the page. Is it possible to add one variation of my variable products, but keep “Choose an option” as the default option?

Also, another thing I noticed after adding the feed is that the prices listed for each of the products include taxes. Instead, I would like to have it setup so it lists the price before taxes. Which price id should I have setup in order to achieve this?

Alex

Hi Alex,

Unfortunately it is not possible to keep the “Choose an option” (thus set no default variation) as the default option and let the plugin only select one variation. It is either all variations or the default one.

For adding the prices excluding VAT to your feed you need to create this field mapping: https://www.dropbox.com/s/jrgt6ygdls3rxmp/price-ex-vat.png?dl=0

All the best,
Eva

Ah, that’s too bad. That would be a good feature for in the future.

Also, I am still having trouble adding the feed to Facebook Catalog Manager.

See here: https://i.ibb.co/yfc9dvm/Whats-App-Image-2019-10-29-at-4-31-21-PM.jpg

Code: https://voltfuse.com/wp-content/uploads/woo-product-feed-pro/xml/ZmUNLTI3RPcfWNxqIdHMWp2zZOVKdUMD.xml

My website has 33 simple products, but it is only adding 31. 2 of the 33 appear to be glitched, but I am unable to see which two they are. I checked all of the products on my site, and each definitely has a product id, description and image added.

Also, it is not detecting the 8 variable products that we have setup now and adding those. Not sure what’s complicating this and preventing it from uploading properly.

Hi Alex,

I had a look at your feed. The two products Facebook is complaining about are pretty much empty in your feed (miss a lot of data), see: https://www.dropbox.com/s/r18z0p08k7ai27j/both-empty.png?dl=0

You probably made some configuration mistakes in your feed. Could you reach out to [email protected]? Make sure to reference this topic in your email. We will take it from there.

All the best,
Eva

Hi Eva,

I reached out over e-mail, I hope to hear soon.

As an update, I went ahead and set the default variable product, and now the feed is showing 41 products instead of 33.

However, it is still not uploading the 8 variable products and is still showing the two nonexistent glitched products.

https://pasteboard.co/IEnhluJ.png

Very strange.