Problem with UTF-8 encoding

  • Resolved consultim

    (@timfosse)


    2 years, 7 months ago

    Hello,

    When sending an email with an accented character in the “from” field through WP Mail SMTP, the whole line is scrambled like this:

    From: =?utf-8?b?IsOGcmxlbmQgw5hyc3RhZCIgPHdwQHNpbGVjby5ubz4=?=

    The same email sent from the native gmail client, where only the affected characters are replaced:
    From: =?UTF-8?Q?Tim_Marius_=C3=85rvik_Bastiansen?= <[email protected]>

    This is causing an issue with our ticketing software which pulls emails from an inbox through IMAP.

    Any idea how to fix this?

    • This topic was modified 2 years, 7 months ago by consultim.
    • This topic was modified 2 years, 7 months ago by consultim.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support David

    (@dpinson)

    Hi @timfosse,

    We are looking into this and I will update you as soon as we have more details.

    We appreciate your patience with this! In the meantime, please feel free to let me know if you have any questions.

    Thanks!

    Plugin Support David

    (@dpinson)

    Hi @timfosse,

    Can you let us know what mailer you are using? Also, to help us look further into this, can you also provide a sample From Email? Our development team is checking this out, and the above information will help.

    Thanks!

    Thread Starter consultim

    (@timfosse)

    Using SMTP.com

    I will see if I can get an example email for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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