Problem with Use Gravatar Check

Hi there,
Are you using any other avatar plugin? After you turn off my plugin, does your gravatar show up in your admin profile?

DW

No, I’m just using first letter avatar only. Yes, when the plugin is disabled, profile picture is ok again.
When plugin is enabled, suscribers users are getting their profile pictures from their own accounts. So, I don’t know why I can’t.
Even I can see the profile picture when I’m logged in, but comments still showing letter avatar.

Well, the only way to find out what is going on is to keep deactivating plugins and themes. First thing I would do is to temporary switch to to WordPress base theme, such as Twenty Fifteen for example. Maybe your theme implements some custom comments functions.
If it doesn’t help, you should turn your attention to plugins. First you should turn them all off. And then keep turning them on one by one to see which one is causing a conflict.
Once we get to the conflicting plugin/theme, I will be able to see what exactly is happening there. It’s important to start from basics – base theme + no plugins. This setup must be working ??

DW

I found the problem. When admin answered some questions before I had installed the plugin, the old mail was changed after that, but comments was saved with an old mail, and this was causing the plugin didn’t getting the new picture profile. Thanks for answer anyway, your advice works to dismiss all possibilities.
Regards.

Great to know, thanks.
If you are happy with the plugin and support, please consider leaving a rating ??

DW

Yes sure! Many thanks.