Problem with upload files

The funny is when i select “Close ticket” save button is working.

What user role is your user using that can’t upload files ??

Thanks ,
Gavin

I have this problem too.

I do not allow registration, so I created the user within WordPress and made them “Support User”

Could you share a link to your support page.

I think I just worked it out – the file upload is a premium add-on isn’t it?

Absolutely not! File upload is built in the core.

I don’t have problem already,
maybe it was a problem with my browser.
Thank you.

@julienliabeuf
can i send you a private message with the login to the site?

We only log into users sites with priority support that you get when purchasing any addon for the plugin.

If you could just link your tickets page though, I could make sure there is no conflict that would block the submission.

Hi @julien !!! I dont know if is the same issue, but I have a similar one.

When I try, in FrontEnd, reply a ticket with an attachment the browser pop the message: “Please fill out this field”. But if I try to do the same, with the checkbox to Close selected, the reply submit without problem.

I check the code, by the moment I find in the file: functions-templating.php in the line code #474:
wpas_make_button( __( 'Reply', 'awesome-support' ), array( 'name' => 'wpas-submit', 'onsubmit' => __( 'Please Wait...', 'awesome-support' ) ) );

if I change the value ‘awesome-support’ to the old value ‘wpas’ everything work perfect dont matter the checkbox:
wpas_make_button( __( 'Reply', 'wpas' ), array( 'name' => 'wpas-submit', 'onsubmit' => __( 'Please Wait...', 'wpas' ) ) );

I hope that info can help!!