Problem with update

  • Resolved pauliville

    (@pauliville)


    5 days, 8 hours ago

    Hi,

    I am using the TrustIndex.io paid plugin to display Google Reviews on my WordPress website. I think I have configured everything correctly, and initially, it worked fine. However, I recently noticed that when a new review is posted on Google, it does not appear on the frontend of my website.

    The strange thing is that the new review does appear inside the plugin under the “My Reviews” tab, and I can also see it in my TrustIndex.io account. The issue is that it does not update on the frontend of my WordPress site.

    I do not have any caching plugins installed, so that should not be the issue. Could you please help me troubleshoot this problem?

    Thanks in advance!

    Best regards,

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Laca

    (@lacadev)

    Hi @pauliville

    As a first step, please note that reviews are first updated in the system, and after a few hours, the widgets automatically refresh as well.

    If you can already see the new review on the TrustIndex admin panel but it has not yet appeared in the widget, and you don’t want to wait for the automatic refresh, you can manually update it by saving the widget.

    I can see that in the meantime, all your new reviews have now appeared in the widget. If you have any further questions, feel free to reach out!

    Best regards,
    Laca form Trustindex

Viewing 1 replies (of 1 total)
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