Problem with translation and filters

  • Resolved candypet

    (@candypet)


    1 year, 10 months ago

    Hello, I have activated the automatic translation, everything went well, I made some manual changes without problem. But on category pages that have filters enabled, the products load and the second they disappear. This error only occurs with the translated language, not the original. For what I have had to deactivate the plugin while I look for a solution. Thank you

    The page I need help with: [log in to see the link]

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  • Hello,

    To further investigate and resolve the issue effectively, we kindly request you to activate the TranslatePress plugin on a staging environment that replicates your current setup. This will allow us to observe the problem in action and perform the necessary troubleshooting steps.

    Once you have the TranslatePress plugin activated on the staging environment, please provide us with the following details:

    1. The URL of the staging environment where the issue is occurring.
    2. The specific steps to reproduce the problem, including any filters or actions taken that lead to the products disappearing on the translated language.

    With this information, we’ll be able to investigate the issue more thoroughly and provide you with an appropriate solution.

    We appreciate your cooperation and look forward to assisting you in resolving this matter.

    Best regards,

Viewing 1 replies (of 1 total)
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