problem with ticket submission

Hi – lets make sure you don’t have another plugin that might be conflicting. Can you temporarily switch you theme to 2014/15/16 and then deactivate all other plugins? (make a backup first of course). Then check to see if you still get a blank page when you submit a ticket.

Thanks!

Hi

I tried this too.. I switched to theme and deactivated all plugins, but didn’t work.

Thanks

hmmm…do you have another site you can try this one? Preferably a new site? Need to figure out if maybe there’s something in the hosting environment that might be messing with this.

This plugin was working on test site , but when i made the site live .. its stopped working.

Everything else works, even the ticket is added to the system just the page is blank after submission.

hmmmm…I wonder if maybe ticket system doesn’t know about the new URL for some reason when it tries to redirect to the ticket list page after the ticket is submitted. Can you check your WordPress SETTINGS->GENERAL screen and make sure that both URLs on there are the same (including http vs https)? Also check your wp-config file for any URL that might not be your current one. (There might also be something in the web server configuration that’s getting in the way but I honestly don’t know what that could be if every other page is working.)

Thanks.

I tried what you said , but it still not working.

I don’t know what to do. I deleted the plugin and installed it again , nothing changed. The problem is still the same.

Thanks

• This reply was modified 7 years, 10 months ago by simer123.

Can you turn on your WordPress debug flag, try submitting a ticket again and then post the debug log file for us to view?

Thanks.

Yeah..!!! It is working now.

I turned the debug on, found the error and resolved.

Thanks for your support.

Glad to hear it! What was the problem and solution? The solution might help someone else.

I found the following error

PHP Fatal error: Uncaught phpmailerException: ..

I searched for the solution and found the following piece of code. Added this to functions file and problem resolved.

add_filter( ‘wp_mail_from’, function() {
return ‘wordpress@[MyDomain]’;
} );

Thanks for sharing!