Problem with the translation of the emails sent to the admin of the website

  • Resolved fotske

    (@fotske)


    5 years, 7 months ago

    Hi,

    Since WooCommerce version 3.7.0 there is a problem with the translation of the emails sent to the admin of the webshop when a client makes an order.

    I have my website in 2 languages: French (which is the main language) and Dutch (which is the second language) (and the website is translated with WPML).
    When a client makes an order on the Dutch version of the website, I (as the admin of the website) received a “New order” email from WooCommerce which was entirely in Dutch.
    Now, since version 3.7.0 of WooCommerce, this email is sent to me in French, even if the client makes the order on the Dutch version of the website.

    Could you please resolve this problem ASAP and restore those emails in the correct language?

    Thank you very much in advance.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @fotske, this is most likely a problem with the way WPML is interacting with WooCommerce. Could you test how it works without WPML – when you make a new order, does the email come in French? If so then WooCommerce is working correctly.

    Please contact WPML support for assistance on how to correct this, they should be able to help: https://wpml.org/get-help/

    Thread Starter fotske

    (@fotske)

    Hi,

    Of course when I make a new order without WPML the email will be sent in French since the website is in French.

    I already contacted WPML but I did not receive an answer from them…
    Can you help?

    Thanks

    Plugin Support stephjacq a11n

    (@stephjacq)

    Automattic Happiness Engineer

    Hi @fotske,

    Of course when I make a new order without WPML the email will be sent in French since the website is in French

    Thank you for testing. This confirms that WooCommerce is functioning properly.

    I already contacted WPML but I did not receive an answer from them…
    Can you help?

    I found that this is a known issue with WPML. Please take a look at this article which has a suggested workaround: https://wpml.org/errata/an-order-completed-e-mail-is-sent-to-the-purchasing-user-in-the-default-site-language/

    This post about it suggests checking that your site meets the minimum requirements, and that your theme and plugins are up to date: https://wpml.org/forums/topic/woocommerce-order-emails-getting-sent-in-wrong-language/

    I hope that helps, and that WPML are able to provide more assistance soon.

    Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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