Problem with the main menu in the header

Hi @totalfly,

Greetings from CookieYes!

We will need your site URL to check this issue closely on your site.

Hi, please check advex.it, the problem is generated every time that you open the browser and enter the site, if you make a reload the menu appear, but if you close the browser and open again the menu not appear..

thanks

Hi @totalfly,

Issue seems to be related with the blocking of cookie “trx_addons_is_retina”. You will have to move it to Necessary category for the proper functioning of your site. Also consider seeking legal advice to ensure you’re meeting your obligations under GDPR and other relevant regulations.

sorry but i didn’t ask you consultancy about the gdpr regulations, i asked you why the plugin is in conflict with the theme.. and really i do not understand the issue..

what mean “trx_addons_is_retina, You will have to move it to Necessary category for the proper functioning of your site”.. actually my site work perfectly until i will activate your plugin, so i really think that the problem must be solved there not in the theme. if you cannot solve the problem, or at least give to me a clear solution, i will have to change plugin for each one of my sites..

Best regards.

Hi @totalfly,

As you might know, our plugin is used to block cookies prior to consent. To achieve this, we will block the scripts which set those cookies. Issue on your site is related with the blocking of the cookie, “trx_addons_is_retina” which is set by ThemeREX Addons plugin. To keep them unblocked, you can move this cookie to Necessary category. In the CookieYes dashboard, go to Cookie Manager > Cookie List and you will find the option to change the category on editing a cookie.

Hi @totalfly,

This thread has been inactive for a bit, so we are going to mark it as resolved now. Please feel free to open a new thread or follow-up if you have any further questions or still need help.