problem with the header

  • Hi,

    Sometimes, I have a problem with the header on every pages of a client’s site. This is a random bug.

    Headers of pages (with the HTML Tag “header”) disappears for everyone . I have to reconnect myself to solve the display problem.
    I don’t know if it’s an issue with OceanWP or Elementor.

    Do you know how solve the issue ?

    FYI, the website is on WordPress v5.0.3, OceanWP 1.6.3 (i have to do the update) and Elementor 2.4.6

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hello,

    Can you share the site link? It’s a very strange issue. Try to check the below settings and check it fixes the issue or not.
    1. Increase the memory limit to 256M
    2. Update PHP version if it is not PHP7.

    Are you using Custom Header or default OceanWP header style?

    Thread Starter La Web Fabrik

    (@lawebfabrik)

    Hi Amit,

    Yes, I know it’s a strange problem and it has appeared twice this month.
    However this problem is not visible at the moment.

    This is the link to the website: https://www.seologue-reims.fr
    The php version is already in 7.X.X and the memory limit is 512M and I use a custom header for every page except for the blog page (FYI, that display issue doesn’t appear on this page)

    To create my custom header with Elementor, I use a section with background and padding.

    Thanks for your help.

    The site link is not working for me. Can you please recheck it and send a working link?

    Thread Starter La Web Fabrik

    (@lawebfabrik)

    Sorry.

    https://www.sexologue-reims.fr

    Right now, I don’t have the correct answer to this issue. The difficult part is we can’t replicate it. Can you please let me know when it will happen again?

    Thread Starter La Web Fabrik

    (@lawebfabrik)

    No problem, thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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