Problem with the GeoIP information

  • It seems that the GeoIP information locates the users in a wrong country sometimes, or behaves unexpectedly in some other way.

    The price display on the single product page, $product->get_price_html(), gives 0% VAT in some European countries (reportedly from France, by test via VPN at least from Germany as well) although their VAT is set at 24%. The VAT is correctly displayed when the shipping destination country is selected on the checkout page.

    When I disable the plugin, the price is displayed correctly on the single product page with 24% VAT.

    Can I somehow disable the GeoIP user locating completely or is there something that I could do to make it work correctly?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter PropagandaSam

    (@propagandasam)

    Hi,

    Any idea as to why this is happening? Would really appreciate an answer. Thanks!

    Plugin Author David Anderson

    (@davidanderson)

    Are any of those pages cached by a cacheing plugin? Are you running these tests in the same browser, or a fresh one, to clear the browser session (which can remember your previous location)?

    Thread Starter PropagandaSam

    (@propagandasam)

    Pages are not cached by a plugin and I also cleared my browser cache in between the VPN location switch. In addition, changing the location via VPN in the browser will replicate the faulty location issue: without VPN from Finnish IP you’d get the correct VAT, with VPN/Germany you’d get the faulty one at 0%, no matter how many times I switch the location. So that’s not the reason here.

    More importantly the bug was reported by a user browsing the site from an actual French location/IP address, which would indicate that the user was incorrectly located by the GeoIP system.

    Since the GeoIP is not infallible, can I somehow switch it off? It would be a smaller problem to initially display the prices including too high a tax percentage instead of displaying them with a too small percentage.

Viewing 3 replies - 1 through 3 (of 3 total)
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