Problem with the form

  • Resolved giannifanucchi

    (@giannifanucchi)


    9 months, 1 week ago

    I wanna use this plugin for confirm the creation of the user’s account, but when you attempt to make the request for confirm the email, the mail withe the otp arrive without problem, but the form where you must put that otp, dont showed up, in plus the page become completely blank and another mail (i suppose from another plugin placed by a my collaborator, please if you know that plugin tell which is then i disable it) is sente to the user, so this one cant use the opt for verify the mail and in any case maybe be confused but the blank page without any segnalation about che verification.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author gaurav1092

    (@gaurav1092)

    Hello,

    It sounds like there may be a conflict with another plugin that’s causing the verification form to not display and the page to go blank. To help identify and resolve this issue, please try the following steps:

    1. Save Permalink Settings: From your WordPress dashboard, navigate to Settings > Permalinks and click on the Save Changes button to save the permalink settings. Then, check the email verification process again.
    2. Disable Other Plugins: Temporarily disable all other plugins except the Email Verification plugin. Then, try the email verification process again to see if the form displays correctly.
    3. Enable Plugins One by One: If the form works with other plugins disabled, enable the plugins one by one and test the verification process each time. This will help identify if there is a specific plugin causing the conflict.
    4. Check Theme Compatibility: Sometimes, themes can also cause conflicts. Switch to a default WordPress theme (like Twenty Twenty-One) and test the process again.

    If you identify the conflicting plugin or if the issue persists even after these steps, please let us know so we can assist you further.

    Best regards,
    Gaurav

Viewing 1 replies (of 1 total)
  • The topic ‘Problem with the form’ is closed to new replies.