Problem with the checkbox field

  • Resolved nw8146e

    (@nw8146e)


    4 years, 1 month ago

    Hello,
    In are registration Form we have two Checkbox Fields that needed to be checked off. After you mark the 2 boxes and press the registration button. A warning is coming up, that the boxes are not checked (validate required). A team member ran the same registration Form and configuration on his server and had no issue. What can be the problem?

    Thanks in advance,

    Thomas

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sourov Amin

    (@sourov)

    Hi,

    There can be a possibility that some custom script run when the registration form is triggered that is preventing the correct validation. But I can’t say for sure without checking.
    Are these two checkbox generated from two different fields or the same field? Make sure you have configured the checkbox fields correctly.

    Thanks!

    Thread Starter nw8146e

    (@nw8146e)

    Hello,
    Thank you for the fast response, there are 2 different checkbox Fields. one is for Term of service and the other one for the age. In the Checkbox Field is filled out:
    Field Label, Label position, description and validate required is marked. The registration Form has username, first name, last name, Email / retype Email, Password / retype password. All of the fields are required. Is there a way to send you a screen shot of it?

    Thanks,

    Thomas

    Plugin Author Sourov Amin

    (@sourov)

    Hi,

    Just to make sure, you have tried different browsers and clearing caches, right?
    It seems it’s not a bug generated by the plugin, rather some conflicts or misconfigurtions, what needs to be checked.
    Please report that issue at support(at)user-meta.com, it will be taken care of from there. So for now, here I’m marking this issue as resolved.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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