problem with tags -auto-syncing

  • Resolved recuerdaclub

    (@recuerdaclub)


    4 months, 3 weeks ago

    I have the following problem

    I have configured fluent crm and wp fusion.

    and it happens that I have configured so that when they finish a course in learndash a tag is applied to them.

    Now, the user “x” finishes the course, I go to see their profile and it does not appear that they have the tag.

    Now if I press the “resync tag” button and restart the page, the tag appears.

    How could I make this happen automatically? Or what is happening that does not happen automatically?

    Is there a time it takes to resync the user’s tags?

    Since the idea is that after they finish the course, they remain with this tag so that they do not lose access and can access new material.

    What could be failing or how could I configure it so that the tags are automatically synchronized after the actions?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @recuerdaclub,

    It appears that the data transfer from LearnDash to WP Fusion, which triggers the tag application, is being interrupted or delayed.

    Our focus should be on investigating why the tag data isn’t being sent automatically from WP Fusion. To address this, I recommend reaching out to WP Fusion support directly. Their team will be able to assist you in troubleshooting this specific aspect, as their plugin is involved in the data transfer process between LearnDash and WP Fusion.

    Once this data transfer issue is resolved, the tags should start syncing automatically after completing a course in LearnDash.

    Please don’t hesitate to contact me if you have any further questions or if there’s anything else I can help you with.

    Thread Starter recuerdaclub

    (@recuerdaclub)

    It seems that I tried something else and it worked:

    • the learndash tag when the course starts appears automatically when the user signs up for the course.
    • but the tag when the course ends never appeared.
    • then I configured fluent crm to apply the tag when the course ends
    • this worked but when I went to the wordpress profile it didn’t appear instantly, I had to press resync tags for it to appear.

    so what could be causing one tag not to sync right away but the first one does?

    Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @recuerdaclub,

    I appreciate you sharing your attempts to resolve this issue. However, I would like to suggest that you first consult with the developer or support team of WP Fusion since this case involves their plugin directly. They would have a deeper understanding of the integration between FluentCRM and WP Fusion and can provide more specific guidance as it is being done from their end.

    Once you have consulted with WP Fusion, please let us know if you continue to experience this issue. We will be happy to assist you further and explore other possible solutions.

Viewing 3 replies - 1 through 3 (of 3 total)
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