Problem with stripe connection

  • Resolved snake1988

    (@snake1988)


    2 years, 5 months ago

    Hello guys,
    Please i have a big problem and i can’t resolve it, when i’m in my WooCommerce dashboard i get this message : “Your customers cannot use Stripe during checkout because we were unable to log into your account. Please access your settings and set your Stripe account keys”

    i tried to set new api Keys but it seems that there is no connection between woo and stripe

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tamirat B. (a11n)

    (@tamirat22)

    Hello @snake1988!

    Thanks for reaching out!

    i tried to set new api Keys but it seems that there is no connection between woo and stripe

    If the Stripe plugin has been configured but isn’t showing up as a checkout option for your customers, please check the following:

    • Ensure that your site has a valid SSL certificate or that the Force SSL option is enabled under WooCommerce > Settings > Advanced? The Force SSL option will not be offered if your site is already on https.
    • Check the Enable Stripe button, and disable the Enable Test Mode checkbox if it’s checked.
    • Ensure that the Live Secret Key and Live Publishable Key are filled.
    • Check for theme/plugin conflicts as laid out here.

    Would you please check these and let us know? Thanks

    We haven’t heard back from you, so I’m marking this thread closed – we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)
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