problem with stripe

  • Resolved pipoulito

    (@pipoulito)


    4 years, 10 months ago

    Hello,

    i made a payment with Stripe, so the payment has arrived on Stripe dashboard but on WordPress page i have an error message “Payment Pending: Your donation is currently processing.” and in Give Reports it is in Pneding payment.

    The problems happens on the confirmation page containing this shortcode :[give_receipt]
    The receipt displays but at the top there is the error message.

    it has been done using STRIPE CHECKOUT (2.0) but i don’t really understand the diffrennce beetween this payment method and the pther named STRIPE CREDIT CARD

    thanks for help i don’t know what to ask to the customer …

    • This topic was modified 4 years, 10 months ago by pipoulito.
    • This topic was modified 4 years, 10 months ago by pipoulito.
Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi there,

    This looks to be an unconfigured webhook in the back of your Stripe account. We’ve seen this type of behavior before, but the fix is pretty simple. Once this is set up, everything will start to process as Complete automatically.?

    To set this up, you’ll navigate in your Stripe account to Developers (bottom-left) >> Webhooks. On this page, you’ll select the “Add Endpoint” button, add your URL, and select to receive “All Events”. It’s a link hidden within the text a bit.

    Here is some documentation on this as well:
    https://givewp.com/documentation/core/payment-gateways/stripe-free/?

    Have a great rest of your day.

    Thread Starter pipoulito

    (@pipoulito)

    Hi,

    thanks for your answer

    i am going to configure it correctly.

    – Shouldn’t i set only “Checkout events” instead of “all” ?
    – For payment, I have set Stripe Checkout 2.0, is it correct
    – i have enabled PDF receipt but the customer did not receive it

    thanks

    • This reply was modified 4 years, 10 months ago by pipoulito.
    Plugin Support Rick Alday

    (@mrdaro)

    Hi @pipoulito,

    1. Set your webhook to receive “All events”.
    2. Checkout is fine, we recommend the “Redirect” option.
    3. The customer should receive an email that includes a link to the PDF receipt. If the customer did not receive the email it’s probably due to the webhook.
    Once you have setup the webhook do a test donation and check if you get the email receipt.

    Thread Starter pipoulito

    (@pipoulito)

    Hi,

    OK thanks for all !
    just for 1. I hesitated to set to ALL EVENTS because STRIPE said it can slow down the server…

    Plugin Support Rick Alday

    (@mrdaro)

    It is recommended to send all events over the webhook so that if Give is updated in the future to use any events that it currently does not, those will send as well. Unless your site is processing thousands of donations per day or more, you should have no issue with sending all events, and you can ignore the warnings from Stripe.

    Thread Starter pipoulito

    (@pipoulito)

    Ok thanks a lot it’s understood !

    last thing please, is it possible to not modify the User Role after a payment ?

    By the way who can see the GIVE menu in backend, only administrator ?

    thanks

    Hi,
    stucked on similar problem…

    – webhook setted with all events

    – Stripe checkout: Redirect (Checkout 2.0)

    In the back-end donation marked as completed, but on frontend confirmation page “Payment Pending: Your donation is currently processing.”

    Help please,
    thanks.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘problem with stripe’ is closed to new replies.