• Resolved pho3nyx

    (@pho3nyx)


    Hello, Jetpack keep counting my visits even if the “Count logged in page views from administrator” option is disabled.
    What to do to fix them?
    Thanks in advantage for your help

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We do not have your admin account to check this issue directly. However, you can do that by viewing your site HTML source. Jetpack Stats will track visits if these JavaScript lines exist (screenshot: https://d.pr/i/keuMyx):

    _stq.push([ 'view', {v:'ext',j:'1:9.2.1',blog:'177310058',post:'1798',tz:'1',srv:'www.torregrotta.net'} ]);

    Can you please check if these lines are there when you’re logging in as an admin on your site?

    Also, your site is using the caching plugin WP-Optimize. You may want to exclude admin visits from caching too. Otherwise, your admin visits will be counted too.

    Thread Starter pho3nyx

    (@pho3nyx)

    Hello, i haven’t that JavaScript lines in my site HTML source when i’m logged is as admin.
    I already excluded my cache plugin to exclude admin visits.
    Maybe there is something to edit in the mysql?

    Hello, i haven’t that JavaScript lines in my site HTML source when i’m logged is as admin.
    I already excluded my cache plugin to exclude admin visits.

    If so, it’s safe to say that Jetpack is not counting your own visits as an admin.

    If you can provide us why you think that your admin visits are counted, we will try to have a look again. However, it’s not likely that we can uncover anything if you do not see any JavaScript lines from Jetpack Stats in the HTML source when you log in as an admin.

    Maybe there is something to edit in the mysql?

    Jetpack Stats are recorded on WordPress.com servers rather than your own site. Therefore, it’s not necessary to edit anything in MySQL.

    Thread Starter pho3nyx

    (@pho3nyx)

    Here the proof that stats are counted Stats

Viewing 4 replies - 1 through 4 (of 4 total)
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