Problem with some email translation

  • Resolved apearl

    (@apearl)


    7 months, 2 weeks ago

    Greetings!

    We have a multilingual ecommerce which has Italian as the default language and is then translated into English and French thanks to your plugin.

    Thanks to woocommerce, we send emails to users for order confirmation, cancellation and processing.
    We are having problems with the subject, header and additional content of order completion emails. For all emails we use this method:

    [trp_language language=”en_US”] Thanks for choosing us [/trp_language] [trp_language language=”it_IT”] Grazie per il tuo ordine [/trp_language][trp_language language=”fr_FR”] Merci de nous avoir choisi [/trp_language]

    and it always works, but for completed order the Italian language is not taken into consideration and the elements mentioned are in English (no problem with the French language).
    We don’t encounter these problems elsewhere so we don’t understand where the problem could be.
    Can you give us some ideas?

    I’ll post some screenshots for you:
    https://ibb.co/DQVdMJ1
    https://ibb.co/NNmYmK2

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    Thank you for reaching us!

    I tested this on my local environment and everything was working.

    Would you be able to test this with an user account and see how this goes through?

    Also,you can use https://www.mailinator.com/ for emails testing.

    Let me know about this!

    Kind Regards,

    Thread Starter apearl

    (@apearl)

    Hi @anghelemanuel99 and thanks for your answer!

    We made a few more attempts but the situation remains the same.

    As you can see in the attached screens, the Italian user correctly sees the title in Italian in the on hold emails (https://ibb.co/5Bd06gZ), while the completed order is in English (https://ibb.co/1MfqmmP) even though we have provided the translation.

    We used the same translation system (see previous post) for the two emails so we don’t understand why this one doesn’t work.

    Plugin Support Alex

    (@alexcozmoslabs)

    We need to take the pulse of this ticket. Is it still relevant?
    In the meantime, I set this ticket as Resolved. You can also change its status back to unresolved and let us know by replying to this topic if your request still needs attention.
    However, we encourage you to leave this ticket as it is and open a new one where to mention the issue again and ask for support. You can mention the link to this thread in the new ticket.

    Thread Starter apearl

    (@apearl)

    Hi @alexcozmoslabs !

    I’m sorry but the problem is not solved: as I wrote in the previous answer we continue to have problems.

    “As you can see in the attached screens, the Italian user correctly sees the title in Italian in the on hold emails (https://ibb.co/5Bd06gZ), while the completed order is in English (https://ibb.co/1MfqmmP) even though we have provided the translation.”

    Hi, same problem here, as I see in the forum, other users have the same problem

    • This reply was modified 6 months, 2 weeks ago by yaelduckwen.
    Plugin Support Anghel Emanuel

    (@anghelemanuel99)

    Hello there,

    Would you be able to give me the steps I need to do and what I need to set on my staging environment to replicate the issue you have?

    This will help us to see if the problem is related to our plugin or can be related to a different setup you use.

    Please let me know!

    Kind Regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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