• Resolved 8star

    (@8star)


    Hello Alexgso,
    I have a problem with Page Builder by SiteOrigin. When I did edit some section in SiteOrigin editor and after the update, all Page Builder turned into a blank page. I disabled all plugin but the problem is same there. I tested with add new pages section but after make some change and update that page. Everything is gone.
    In the first image. Everything is fine. It’s homepage am I want to add some photo.

    View post on imgur.com


    But after adding a photo and update this page. It looks like

    View post on imgur.com


    Please help me out with this problems.
    Right now, my website is working from a last week backup data. I want to add some new data but how? Afraid to come to this problem again.

    Guide me over this issue as fast as possible.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor alexgso

    (@alexgso)

    Hi 8star,

    Is this only happening on a single page or is it happening for all pages?
    Can you please walk me through the exact steps you made to try and make the desired edit?

    Would it be possible for you to send me an export for the page where this is happening? To do this please open up the page in the editor and click the Layout button in the Page Builder toolbar. Then click import/export and then click download. Please upload the export to a 3rd party file hosting site such as teknik.io.

    Thread Starter 8star

    (@8star)

    Hello Alexgso,
    Actually, the problem is happening where page builder is using. I’m using page builder on three page as Homepage, Aboutme, Become an Instructor. As I’m sending this link. It’s about me page and I want to change its name to About us and also edit some text. Check, why this problem is happening. Everything is working before update this plugin. I’m mid of my business since this problem disturbs my mind. Please solve this problem Alexgso.
    https://u.teknik.io/wjst5.docx

    Want to change in Homepage also. Please guide me Alexgso

    Plugin Contributor alexgso

    (@alexgso)

    Hi 8star,

    I’m having a hard time understanding you so forgive me if I ask a question you may have already answered – I’m sorry.

    Are you stating this issue happens on all pages?
    What update are you specifically stating is causing this issue – SiteOrigin Page Builder, SiteOrigin Widgets Bundle?
    What version were you previously using?
    Does this issue happen with new pages?

    Please provide me with a .json file rather than a docx file.

    I know this isn’t ideal but as this issue isn’t a widespread issue we’re not too sure what is causing it at this point. We’re currently trying to find the cause for this issue and that should, in turn, allow us to resolve this issue.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘problem with siteorigin widgets bundle after update gone to white space’ is closed to new replies.