Problem with Side Cart for WooCommerce Plugin Causing Infinite Loading on Checko

  • tomislavgalic19

    (@tomislavgalic19)


    10 months ago

    Dear support,

    I hope this message finds you well. I am writing to report an issue I am experiencing with the Side Cart for WooCommerce plugin on my WooCommerce store.

    When the plugin is active on my site, I encounter a problem on the checkout page. Specifically, when I attempt to use the automatic data filling feature from browsers for payment information and when clicked, the loading icon appears and stays in an infinite loading state. However, when I manually enter the payment information field by field, everything works correctly and the payment process completes without any issues.

    Here are some details about my setup:

    • Theme: Flatsome Version 3.18.7
    • WooCommerce version: Version 8.9.0
    • Side Cart for WooCommerce plugin version: Version 2.4.9
    • WordPress version: Version 6.5.3

    Steps to reproduce the issue:

    1. Activate the Side Cart for WooCommerce plugin.
    2. Go to the checkout page.
    3. Use the automatic data filling feature for payment information.
    4. Observe that the loading icon appears and stays in an infinite loading state.
    5. Manually enter the payment information field by field.
    6. Observe that the payment process completes successfully without any issues.

    I have tested the checkout process with the Side Cart for WooCommerce plugin deactivated, and the issue does not occur. This indicates that the plugin is likely the cause of the problem. Additionally, I am using the Flatsome theme, which is fully compatible with WooCommerce.

    This issue is significantly affecting the user experience on my website, as many customers prefer the convenience of automatic data filling during checkout. I would appreciate your assistance in resolving this issue as soon as possible.

    Thank you for your prompt attention to this matter. I look forward to your response.

    Best regards,

    Tomislav,

    [email removed by moderator]

    The page I need help with: [log in to see the link]

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