Problem with shipment costs – not shipment costs by paying with paypal express!

We have no other gateway.

Enable BACS temporarily.

Since the Paypal Express button is on the Cart page, there is no shipping address entered or selected.

Correct – the shipping is shown when you come back from PayPal and they pass back the address.

This shouldn’t be account related in that case.

Here is my test shop – I’m logged out, I only have shipping rates setup in my US zone, the sandbox account has a US address.

Before I went to paypal no methods were shown.

This is why I say to test some other gateway. Ensure your shipping is working as it should without PPEC.

Hi @mikejolley, when checkout is chosen instead of PayPal express, and the user enters their shipping info directly into WC, shipping rates are offered, and the order can be placed using both the built-in PayPal gateway, as well as the Stripe gateway. The problem seems to be that when a user returns from PayPal Express, their address, even though it’s the same, is not recognised.

So what do you see on that page then? Screenshot?

Screenshots were details in my first post:

Here’s what I see happening (with 1.1.2 and previous version):

1. New non-logged in user puts an item in their cart and clicks Check Out With PayPal.
2. PayPal popup appears and they enter their credit and card and address
3. User is returned to checkout screen with Place Order button, but there are no shipping options to choose from: https://cl.ly/hIxJ
4. User chooses Place Order in hopes that on the next screen there is the option to choose shipping: https://cl.ly/hJHD

That exact address when entered directly into WooCommerce correctly shows shipping options.

I’ve tried various options at PayPal, including specifying and not specifying a different shipping from billing address, but no matter what is done, there is no way to complete order upon return.

However, what’s NOT visible in those screenshots is that I’ve white out the address. The addresses are shown in full on both screenshots.

Ok; here is what I need to replicate this.

– A shot of your shipping options so I can see what restrictions are in place
– A shot of your zones, so I can add the same as you
– A shot showing the address was stored in the order backend
– System status to show other installed plugins

So far I’m not able to replicate no methods being shown. In my test case, the address was populated as it should and methods offered.

I’m not sure if you’re asking me to do that… I feel like I sort of hijacked someone else’s thread, but I feel like it’s the same problem. Please tell me if it’s better if I start another thread.

The original poster indicated they were using Table Rate Shipping. I’m using Woo’s Australia Post shipping, which IS NOT yet “Shipping Zones” enabled. So, my zones are all but empty (Free Shipping is enabled in Australia, but only used via coupon): https://cl.ly/hR3W

Shipping Options: https://cl.ly/hQt1

Here are my PPEC settings: https://cl.ly/hQtw

So, I’ve created a new private browser session, and added my cheapest item to cart. I have NOT opted to estimate shipping on the cart page: https://cl.ly/hRKa

I choose PayPal Express, and enter a valid card, and a randomly selected address near me from Google Maps: https://cl.ly/hRJw

Upon return to my site, there are no shipping options to choose from: https://cl.ly/hR1O

Side note: My first trip to PayPal, I had a typo in the postal address, so I clicked cancel, went back to the cart and chose PPEC again. The FIRST time I chose checkout with PayPal, it opened a new window. The second time, it LOOKS like it’s going to load via AJAX in my window (https://cl.ly/hR6T), but doesn’t, but PayPal then REPLACES my site in the current tab. The inconsistency seems strange and worth nothing.

Anyway… I now start an entirely new browser session with the same cart, and go to the standard Woo checkout. I use the SAME address, and Woo happily provides me with shipping options: https://cl.ly/hRK1

Now, the original poster mentioned they’re using Table Rate Shipping. I’m using Australia Post Shipping. These are both made by Woo themselves. Is it possible that PPEC isn’t working because these plugins are not updated to the new Shipping Zones methodology? Why do they work for orders where checkout is done directly in Woo?

No orders are visible in the WordPress back-end through any of this. Did you mean dig into the raw MySQL tables?

Here’s my plugin list:

Homepage Control by WooThemes – 2.0.2
Jetpack by WordPress.com by Automattic – 4.3.1
Practice of Code Customisations by WooThemes – 1.0.0
WooCommerce Australia Post by WooThemes – 2.3.12
Title Toggle for Storefront Theme by Wooassist – 1.2.2
WooCommerce Extended Coupon Features by Jos Koenis – 2.3.4
WooCommerce PayPal Express Checkout Gateway by Automattic – 1.1.2
WooCommerce Stripe Gateway by Automattic – 3.0.2
WooCommerce Google Analytics Integration by WooThemes – 1.4.0
WooCommerce by WooThemes – 2.6.4
WooCommerce Helper by WooCommerce – 1.7.1
Wordfence Security by Wordfence – 6.1.17

• This reply was modified 8 years, 5 months ago by jaydisc.
• This reply was modified 8 years, 5 months ago by jaydisc.

I really thought it was the Australia Post Shipping Plugin’s lack of support for zones that was the problem, but I’ve just enabled the built-in Flat Rate shipping method in my Australia zone, and repeated the above test with the same results. Neither Flat Rate nor Australia Post shipping options show up on return from PPEC, but both show up during regular Woo checkout.

• This reply was modified 8 years, 5 months ago by jaydisc.

Can you change the ‘default to billing address’ to shipping address instead?

I’ll test the same tomorrow morning – thats for the additonal details.

I did. No difference.

My Sandbox account is being a PITA and not letting me test a guest checkout. Does your issue occur only with that, or does it happen when you login to PayPal account for the express checkout instead?

If thats the case I might need to either find access to working account or ask that you enable debug and see whats being logged from paypal express.

I don’t use tables… nor australian.. but I’ve found if I do away with GUEST checkout, it seems ok. I use shipping address…. also tried with billing address and it made no difference as long as I did NOT ALLOW GUEST checkout.

I would rather not have to require guest checkout as I think some people will not buy… but at least we aren’t losing money on shipping overseas (and not being able to charge for it)

Yes, I am only using guest checkout (no PayPal account). I don’t have a second PayPal account to test, and PayPal won’t let you purchase from yourself.

Sorry, didn’t notice the second page of replies – comment still stands, but it’s all been said I think.

Unless you have a woocommerce account, you don’t get asked to select a delivery method on the complete order page, so guest customers (or those that just don’t login) get free delivery on everything.

Only applies to Woocommerce guest checkout.
Paypal account or Paypal guest makes no difference.

Paypal passes the address back, but no shipping options are displayed.

Is there a way around this or a fix in the works?

• This reply was modified 8 years, 5 months ago by essexweb.

Have we been dropped? I switched so that we all buyers had to be registered (no guests).. but have not had any orders at all.

Has anybody gotten anything to work yet? They closed out my ticket at WC without every fixing anything.