Problem with saving emails

  • studioam2

    (@studioam2)


    3 months ago

    Hi,

    We have a problem with saving emails from the subscription form. They do not appear in the mailerlite account.

    We have created an api key, set up the form + subscription group.

    We receive a thank you message, but the number of recipients in the mailer lite account does not increase, so it doesnt work.

    Can You check that and tell Us where is the problem?

    • This topic was modified 3 months ago by studioam2.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author MailerLite

    (@mailerlite)

    Hi?@studioam2 ,

    We will be happy to help you with any related plugin questions. For anything else and to have accurate help, please contact our MailerLite Support team?here, which in your scenario, it will be possible to open a ticket by clicking “Contact Us”.

    Have a nice day!

    Thread Starter studioam2

    (@studioam2)

    UPDATE,

    We cleared server and site cache and now its works but… how to configure subscription form to check doubled emails, which are already in database in mailerlite? We checked and still can add emails, which we registered previously?

    Plugin Author MailerLite

    (@mailerlite)

    Hello there,

    Existing email addresses can be still entered in the form – there is nothing to prevent the same address to be used I must say. If the same address is entered – it will be able to register via the form once again. In terms of forms – the functionality is taken from MailerLite(it is best to design forms there and then add them to the website via the plugin). There is the DOI option available in the settings of the plugin:
    https://ibb.co/R9cBrmH

    But it will not prevent the same address from being used in the form.

    Regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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