Problem with Save & Continue Ajax

  • Resolved David

    (@dcsolida)


    8 months, 3 weeks ago

    We have a problem with Save and Continue in a peculiar situation. The form is a few pages long, so having the option to save and continue later is really nice.

    We first found that the form and its save feature were working fine for users who were on our campus. Then we got reports that the neither were working for users who were off-campus. They could fill out the whole form, but when they tried to save or submit, they would get an error. “An error occurred while processing the form. Please try again.” We were able to fix form submission by switching the submission method to Page Reload, rather than Ajax. However, there’s no similar option for Save and Continue.

    Our situation is one of a multi-site server that has had some hardening to secure it. One example, that I suspect might be in play here, is that the ~/wp-admin subdirectory is restricted to on-campus users, (including those remote users using our VPN.) I’m hoping we can work with that.

    Any way to remove Ajax from the save and continue process?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @dcsolida

    Thank you for reaching out to us, I am sorry to hear about the issue you’re facing with the “Save and Continue” module in Forminator.

    Based on the information that you’ve shared, I am checking with our Forminator team if there is any way to handle or remove the Ajax for save and continue.

    We will share an update here as soon as we have further insights from the Forminator team.

    That said, I am not yet fully sure if the restriction could be the only reason that could be causing the issue. To ensure if that is the only case, would it be possible to share the form export with us so that we can import it and try to replicate the issue if in case anything specific within the form could be causing it within the form?

    To share the form export

    – Navigate to the “Forminator -> Forms” page in your site’s back-end
    – click on a little “gear” icon next to the form in question
    – select “Export” option
    – copy given export code and paste it at https://pastebin.com
    – include link to that paste in your response below.

    Note: this export will not include any data that is already submitted – they’ll stay safely on your site and we don’t need them anyway.

    Kind Regards,
    Saurabh

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @dcsolida

    We have further update from the Forminator team about the issue you’re facing with the Ajax module.

    As the form uses the Ajax method to save the form, and in WordPress for Ajax requests the URL is /wp-admin/admin-ajax.php which is the same URL that we use. As a result of the restrictions you have in place both the Ajax “Submissions” and “Save and Continue” are the issues you are noticing.

    I am afraid, we will not be able to override the save and continue feature as it would need changes to the core code of the plugin.

    However, there is a possibility both the “ajax” Save & Continue and the Submissions would work fine if you can somehow allow the request URL /wp-admin/admin-ajax.php

    Hope the workaround helps.

    Kind Regards,
    Saurabh

    Thread Starter David

    (@dcsolida)

    Thanks, Saurabh. I’ll look into that and let you know.

    David

    Thread Starter David

    (@dcsolida)

    Saurabh,

    We’ve allowed access to admin-ajax.php, and that did the trick. Users off-campus are now able to save and continue.

    Thank you for your help!

    David

Viewing 4 replies - 1 through 4 (of 4 total)
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