Problem with role pricing

  • Hello!

    My website users are having problems with some products. I have found that the problem is in the products where I have used the checkboxes to apply a discount on the price according to the user role.

    For example, if I apply a discount to role1 for a specific product, when a user with role1 enters that product, they get a “critical error” message.

    How can I fix this? Thanks!

    https://ibb.co/c1g0PY1

    https://ibb.co/YDXkfNL

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ELEXtensions

    (@elextensions)

    Hello @tarantinobcn,

    Greetings from ELEXtensions! While trying to replicate the same scenario you’ve described, on our test environment. we haven’t come across any critical errors on the shop and product pages. Please refer the video attached. This makes us think that the issues you’re facing might be caused by a compatibility conflict on your website.

    We recommend trying a compatibility test on your site. You can do this by turning off all plugins except ours and WooCommerce, and switching to the default WooCommerce theme. Then, check if the problems still persist.

    https://nimb.ws/1oTzBhp

    We’re here to assist you further if you need any help or have any questions.

    Thread Starter tarantinobcn

    (@tarantinobcn)

    Hello!

    I think the compatibility problem is with the WPML translation plugin.
    Can’t I use the WPML plugin together with yours?

    Is there any way to fix it without uninstalling the WPML plugin?

    Plugin Author ELEXtensions

    (@elextensions)

    Hello?@tarantinobcn,

    Thank you for your response. Our plugin is fully compatible with WPML. We’ve tested the role-based pricing scenario with WPML activated and the website in translation mode, and everything worked smoothly on our end. However, since you’re encountering critical errors, it’s better to raise a support ticket under the “Commercial plugin” option. This way, we can gather more details and help you out effectively.

    Looking forward to hearing from you soon!

Viewing 3 replies - 1 through 3 (of 3 total)
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