Problem with renewals

  • I have YITH WooCommerce Subscription Premium and connected with RedSys and PayPal and the first payment of a subscription makes it perfect and marks it as COMPLETED, but later when renewing it marks it as PROCESSING.

    If the recurring payment is once a month, and for example the user pays on June 23, until I as an administrator change it to COMPLETED, the month is not counted again to make the payment again. This is normal? How can I fix this so that the renewal payments are also marked as COMPLETED and not just the first registration payment?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Carlos M

    (@cjmora)

    Hi @javihorus,

    This support forum is for the free version (YITH WooCommerce Subscription). If you are using the premium version, please go to yithemes.com and submit a ticket. Thank you.

    Hello,

    I have that problem with the free version. As you can see in the screenshot https://prnt.sc/DuuZiEddSHBy, I have everything OK, but the recurring payment doesn’t happen.

    I’m using Stripe gateway from WooCommerce.

    Is there something I’m missing?

    Thank you!

    Plugin Support Carlos M

    (@cjmora)

    Hi @erubianes,

    Unfortunately, YITH WooCommerce Subscription Free works with PayPal Standard only.
    For more info about the premium features, please visit our official website, this support forum is for the free version only.

    • This reply was modified 2 years, 5 months ago by Carlos M.
Viewing 3 replies - 1 through 3 (of 3 total)
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