Problem with product display page

Hi @wow8645 ,

Thanks for reaching out with the link to your product page. I just checked the link and noticed the 404 error. This usually means the page can’t be found, I could suggest a few things:

1. Make sure the product hasn’t been accidentally deleted.
2. Double-check that the product is set to ‘Published’ and not ‘Draft’ or ‘Pending’.
3. Verify the product’s URL slug in the product editor to ensure it matches the link you’re trying to access.

It would also help to know what recent updates you’ve made and the name of the specific missing product. Looking forward to hearing from you.

Sorry.. Yes I forgot and deleted the product after sending the question here.. Anyway, this is an example of the problem I asked about here: https://accessorieser.com/product/%d9%85%d9%81%d9%83-%d8%a8%d8%b1%d8%a7%d8%ba%d9%8a-%d8%a8%d8%a7%d9%84%d8%a8%d8%b7%d8%a7%d8%b1%d9%8a%d8%a9/?v=c12e01f2a13f

Hi @wow8645 ,

Thanks for providing the link. It helps a lot. I see you’re facing a critical error in the product section specifically at this part of your page: https://snipboard.io/l7ogA5.jpg. Is this correct? The error might be due to a conflict after updates.

Typically, when your site hits a critical error, WordPress sends an email with details on how to fix it. Can you check your inbox for that email? It might offer clues about what’s wrong.

Also, sending us a system status report would be great. Go to WooCommerce → Status on your site, and click the ‘Get system report’ button. Then, copy and paste it in your reply.

This info will help us dig deeper into the issue. Looking forward to getting this sorted out.

Thanks for the reply..

I didn't find an email from WordPress only some plugins were automatically updated for Elementor]

I sent an email with the report titled: [WooCommerce] Problem with product display page.

Hi @wow8645 ,

Thanks for the update. Could you double-check your spam folder just in case the WordPress email landed there?

If you still couldn’t find it, I may need to check your site’s setup more closely. Please send us the system status report so I can look for any other possible causes.

This is a report:

` WordPress Environment

WordPress address (URL):?https://accessorieser.com

Site address (URL):?https://accessorieser.com

WC Version: 9.4.1

Legacy REST API Package Version:? 1.0.4

Action Scheduler Version:  3.8.2

Log Directory Writable: 

:  6.6.2 - There is a newer version of WordPress available (6.7)

WP Multisite: –

WP Memory Limit: 512 MB

WP Debug Mode: –

WP Cron: 

Language: en_US

External object cache: – Server Environment

Server Info: Apache

PHP Version: 8.1.30

PHP Post Max Size: 300 MB

PHP Time Limit: 90

PHP Max Input Vars: 1000

cURL Version: 7.81.0

OpenSSL/3.0.2

SUHOSIN Installed: –

MySQL Version: 10.6.20-MariaDB-ubu2204

Max Upload Size: 300 MB

Default Timezone is UTC: 

fsockopen/cURL: 

SoapClient: 

DOMDocument: 

GZip: 

Multibyte String: 

Remote Post: 

Remote Get:  Database

WC Database Version: 9.3.3

WC Database Prefix: GZkaE2uo5_

Total Database Size: 100.30MB

Database Data Size: 71.60MB

Database Index Size: 28.70MB

GZkaE2uo5_woocommerce_sessions: Data: 7.02MB + Index: 0.14MB + Engine InnoDB

GZkaE2uo5_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_actionscheduler_actions: Data: 8.02MB + Index: 11.41MB + Engine InnoDB

GZkaE2uo5_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_actionscheduler_logs: Data: 4.02MB + Index: 4.03MB + Engine InnoDB

GZkaE2uo5_adsw_activities: Data: 1.52MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_adsw_ali_meta: Data: 0.38MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_adsw_comments_hash: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_adsw_search_analytics: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_adsw_task_upload_images: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_adsw_variations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB

GZkaE2uo5_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_e_submissions: Data: 0.02MB + Index: 0.27MB + Engine InnoDB

GZkaE2uo5_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

GZkaE2uo5_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB

GZkaE2uo5_gla_merchant_issues: Data: 0.45MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_options: Data: 5.08MB + Index: 0.20MB + Engine InnoDB

GZkaE2uo5_postmeta: Data: 29.30MB + Index: 3.39MB + Engine InnoDB

GZkaE2uo5_posts: Data: 9.34MB + Index: 0.66MB + Engine InnoDB

GZkaE2uo5_termmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB

GZkaE2uo5_terms: Data: 0.09MB + Index: 0.11MB + Engine InnoDB

GZkaE2uo5_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_term_taxonomy: Data: 0.11MB + Index: 0.11MB + Engine InnoDB

GZkaE2uo5_trp_dictionary_en_us_ar: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_trp_gettext_ar: Data: 0.08MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_trp_gettext_en_us: Data: 1.52MB + Index: 1.86MB + Engine InnoDB

GZkaE2uo5_trp_gettext_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_trp_gettext_original_strings: Data: 1.52MB + Index: 1.52MB + Engine InnoDB

GZkaE2uo5_trp_original_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_trp_original_strings: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_usermeta: Data: 0.11MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB

GZkaE2uo5_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB

GZkaE2uo5_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB

GZkaE2uo5_wc_product_attributes_lookup: Data: 0.06MB + Index: 0.05MB + Engine InnoDB

GZkaE2uo5_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_wc_product_meta_lookup: Data: 1.52MB + Index: 2.88MB + Engine InnoDB

GZkaE2uo5_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

GZkaE2uo5_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB

GZkaE2uo5_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB Post Type Counts

attachment: 1189

customize_changeset: 15

elementor_library: 5

language_switcher: 4

nav_menu_item: 20

page: 14

post: 15

product: 189

product_variation: 917

revision: 705

wp_font_face: 33

wp_font_family: 12

wp_global_styles: 1

wp_navigation: 1

wpcode: 2 Security

Secure connection (HTTPS): 

Hide errors from visitors:  Active Plugins (17)

AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.6.73.2

Elementor Pro: by Elementor.com – 3.24.0

Elementor: by Elementor.com – 3.24.5

Google for WooCommerce: by WooCommerce – 2.8.6

Jetpack: by Automattic – 13.8.2

Migrate Guru: by Migrate Guru – 5.65

Pinterest for WooCommerce: by WooCommerce – 1.4.12

Printdoors: Print on demand: by Printdoors official – 1.0.4

Printful Integration for WooCommerce: by Printful – 2.2.10

ThemeGrill Demo Importer: by ThemeGrill – 1.9.7

WooCommerce.com Update Manager: by Automattic – 1.0.3

WooCommerce Legacy REST API: by WooCommerce – 1.0.4

WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.7

WooCommerce PayPal Payments: by WooCommerce – 2.9.4

WooCommerce: by Automattic – 9.4.1

WP Crontrol: by John Blackbourn – 1.17.0

WP Reset: by WebFactory Ltd – 2.04 Inactive Plugins (13)

AirLift: by AirLift – 5.74

Akismet Anti-spam: Spam Protection: by Automattic - Anti-spam Team – 5.3.3

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Elementor Header & Footer Builder: by Brainstorm Force

Nikhil Chavan – 1.6.42

Hello Dolly: by Matt Mullenweg – 1.7.2

Image Optimizer by Elementor – Compress, Resize and Optimize Images: by Elementor.com – 1.5.2

Imagify | Bulk Optimization Buffer: by WP Media –

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advanced-cache.php: advanced-cache.php

maintenance.php: maintenance.php Must Use Plugins (1)

Elementor Safe Mode: by Elementor.com – 1.0.0 Settings

Legacy API Enabled: 

Force SSL: –

Currency: SAR (?.?)

Currency Position: right_space

Thousand Separator: .

Decimal Separator: ,

Number of Decimals: 2

Taxonomies: Product Types: external (external)

grouped (grouped)

simple (simple)

variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)

exclude-from-search (exclude-from-search)

featured (featured)

outofstock (outofstock)

rated-1 (rated-1)

rated-2 (rated-2)

rated-3 (rated-3)

rated-4 (rated-4)

rated-5 (rated-5)

Connected to WooCommerce.com: 

Enforce Approved Product Download Directories: 

HPOS feature enabled: 

Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore

HPOS data sync enabled:  Logging

Enabled: 

Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2

Retention period: 30 days

Level threshold: –

Log directory size: 37 MB WC Pages

Shop base: #622 - /shop/

Cart: #623 - /%d8%a7%d9%84%d8%b3%d9%84%d8%a9/ - Contains the [woocommerce_cart] shortcode

Checkout: #624 - /%d8%a7%d9%84%d8%af%d9%81%d8%b9/ - Contains the [woocommerce_checkout] shortcode

My account: #625 - /%d8%ad%d8%b3%d8%a7%d8%a8%d9%8a/

Terms and conditions:  Page not set Theme

Name: WebShop

Version: 1.1.2

Author URL:?https://themegrill.com

Child Theme:  – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme

WooCommerce Support:  Templates

Overrides: webshop/woocommerce/product-searchform.php WooCommerce PayPal Payments

Onboarded: 

Shop country code: SA

WooCommerce currency supported: –

Advanced Card Processing available in country: –

Pay Later messaging available in country: –

Webhook status: –

PayPal Vault enabled: –

ACDC Vault enabled: –

Logging enabled: –

Reference Transactions: –

Used PayPal Checkout plugin: –

Subscriptions Mode: Disabled

PayPal Shipping Callback: –

Apple Pay: –

Google Pay: –

Fastlane: – Admin

Enabled Features: activity-panels

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Disabled Features: product-data-views

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Daily Cron:  Next scheduled: 2024-11-13 14:15:43 +00:00

Options: 

Notes: 68

Onboarding: skipped Action Scheduler

Canceled: 17

Oldest: 2024-10-20 19:08:11 +0000

Newest: 2024-10-30 18:18:32 +0000

Complete: 13,101

Oldest: 2024-10-13 15:02:29 +0000

Newest: 2024-11-13 11:28:00 +0000

Failed: 2,074

Oldest: 2024-09-23 14:41:43 +0000

Newest: 2024-11-13 11:37:23 +0000

Pending: 9

Oldest: 2024-11-13 11:47:24 +0000

Newest: 2024-11-14 11:56:41 +0000 Status report information

Generated at: 2024-11-13 11:41:53 +00:00

Hello wow8645,

Thank you for your reply.

I understand you’re encountering the error “There has been a critical error on this website” which indicates a backend malfunction causing the site to break.

The best way to identify the cause is by performing a conflict test.
Start by disabling all plugins and switching to the Twenty Twenty-Four theme.

Check if the error is resolved. If it is, switch back to your original theme and test again.
Then, reactivate each plugin one by one, checking for the error after each activation.

Please share your findings so we can assist further. ??

Best regards.