Problem with product display in cart menu

  • Resolved morrouh

    (@morrouh)


    1 year, 3 months ago

    Hello!

    I faced a problem with correct display of goods in the cart menu of WooCommerce.

    I added the Cart Menu element to the main page. Being directly in the Elementor and customizing this menu, when opening it is displayed correctly: you can see the quantity of goods, the amount, and the product itself.

    But if i open the page in view mode and open the cart menu, it is displayed with an empty white background. No product, no amount, no quantity. Inside Elementor it is displayed correctly on any device. But if you open it in view mode, neither from phone nor computer the content is not displayed. Please tell me what could be the reason?

    Wrong topic category. You can delete it. I apologize.

    • This topic was modified 1 year, 3 months ago by morrouh.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello morrouh,

    Thank you for contacting WooCommerce support.

    I understand you are experiencing an issue with the correct display of goods in your WooCommerce cart menu.

    Are you still experiencing this problem? If so, it seems like this may likely be related to a conflict with Elementor, which is affecting the display of items in your cart.

    To confirm this, you may switch temporarily to the StoreFront theme. This will allow us to isolate whether the cart issues persist outside of the Elementor environment. Once you switch to the StoreFront theme, please check to see if the cart is correctly displaying items on the front end.

    Looking forward to your response ??

    Thread Starter morrouh

    (@morrouh)

    Hello, @doublezed2!

    I tried installing a different theme, the name of which you specified and after that the product information is displayed correctly. However, when I switch to the main theme I am using (Woostify), the problem is displayed again. I will try disabling all the plugins I have in turn and if that doesn’t help, I will try contacting the authors of the theme I am using. Maybe that can resolve the situation, because the problem, as I understand it, is related to the theme and not to the plugin. Thanks for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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