Problem with Pop-up-Plugin and Links

  • Resolved noah123456

    (@noah123456)


    1 year, 4 months ago

    Hello,

    I recently noticed that there is an annoying problem on our homepage. It seems to be related to the pop-up plugin we use on the website. The pop-up appears as soon as you go to the page and contains some important information. Unfortunately, the pop-up blocks clicking on the links to our our T&Cs and Privacy Policy, etc.

    Oddly enough, I could observe that the links are still accessible if you scroll down really fast and “catch” them before the pop-up is fully loaded. But as soon as the pop-up is visible and I close it, the links are no longer clickable.

    Can any of you help me identify the problem and find a solution? Does anyone have any idea why the pop-up may be blocking the links and how we can fix it?

    Thanks in advance for your help and expertise!

    Best regards,
    Noah

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @noah123456,

    Thank you for the topic.

    Please provide us with the link, where the given popup is enabled so that we can check the case and help you accordingly.

    Looking forward to your reply.

    Thank you.

    Thread Starter noah123456

    (@noah123456)

    Hi Jasmin, thank you for your message. Can we make our conversation private regarding the link?

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @noah123456,

    Thank you for your reply.

    Sure, we can.
    Please contact us via this form for further investigation of your case. Our customer care specialists will be happy to help you.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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