Problem with plugin jetpack . site iresponsive

  • Hello,

    I just had a mail from WordPress which told me that my site is inaccesive because of the plugin “Jetpack by wordpress.com”. So, i went to my site to resolde the problem. But i have not access to my WP admin, when i want to go on this, the site say to me “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.”
    My site is just a white page. I dont know what to do to solde this problem….

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Try disabling Jetpack. From your hosting control panel’s file manager app or via FTP, delete the directory wp-content/plugins/jetpack.

    So, I’m running into this problem as well. I need Jetpack gone ASAP. I’m trying my best to either install a file manager plugin or an FTP plugin and…welp, blocked at every turn.

    No idea what to do at this point. I’m getting very frustrated.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Contact your host.

    Thread Starter luzeleenajara

    (@luzeleenajara)

    Thank you Steven for your answer. When i go to my hosting control panel’s manager app, and i choose jetpack, i cant do anything (enable or disable) because my site is irresponsive…. I just have one information : site unreachable…
    What is “FTP” ? Sorry, but i dont know much about all of this…

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    You need to delete the directory wp-content/plugins/jetpack. If you can’t figure out how to do that from your hosting control panel, contact your host and ask them to delete it for you.

Viewing 5 replies - 1 through 5 (of 5 total)
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