Problem with pending payments in My account page

  • Resolved eolidas

    (@eolidas)


    1 year, 9 months ago

    Hello!
    Recently I found a bug in my store making some test purchases, so disabling all my plugins, I discovered that this one that’s the responsible for the problem.
    It occurs when is made a purchase that stays with the pending payment status, so when we go to the orders in my account page, then select to pay for the order, the payent page opens with the available methods, but when we click to the button to pay for the order, nothing happens, but it works well if I disable the plugin.

    Could you help me with this?

Viewing 1 replies (of 1 total)
  • Plugin Author tychesoftwares

    (@tychesoftwares)

    Hi @eolidas,

    Sorry for the inconvenience caused to you. I just followed the same steps on my end and tried to replicate the issue. It just worked fine for me.

    I think this might have caused on your store due to a different plugin setup or something is interfering with the plugin.

    May I please request you submit the ticket on our support tool with the screenshots of the plugin’s setup and tell me the payment gateway options enabled on your site?

Viewing 1 replies (of 1 total)
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