Problem with Payment Activation on WooCommerce

  • Resolved corridorpublishing

    (@corridorpublishing)


    1 year, 9 months ago

    I am trying to install woo commerce on my site and have been through the onboarding process. Everything has gone smoothly however credit card payments are saying pending activation and the payment area doesn’t have any active fields for credit card information. I have contacted Stripe and they referred me back to Woocommerce. Not sure what I am doing wrong.

    “Credit card / debit card won’t be visible to your customers until you provide the required information. Follow the instructions sent by our partner Stripe

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • There seems to be a problem in the way you have integrated stripe. Please check your integration. Your website took the order without the payment.

    Hi @corridorpublishing

    Thanks for reaching out!

    I’m glad to hear that you’ve successfully gone through the onboarding process, and I’m here to help you resolve the issue with credit card payments and the pending activation status.

    Based on your description, it seems that some required information is missing in your Stripe account, which is needed for the credit card payment option to be activated on your WooCommerce site. To resolve this issue, please follow the steps below:

    1. Log in to your Stripe account at https://dashboard.stripe.com/login.
    2. Once logged in, you may see a notification at the top of the dashboard prompting you to complete your account setup. If you don’t see this notification, click on the Settings tab in the left-hand menu.
    3. In the Settings section, you’ll find a list of required information that needs to be provided for your account to be fully activated. This may include business details, personal information, and bank account information.
    4. Carefully review and complete all the required fields. Make sure to double-check the information you enter for accuracy.
    5. After providing all the necessary information, your account should be reviewed and activated by Stripe. This process may take a few minutes or up to a couple of days, depending on the complexity of your account.

    Once your Stripe account is fully activated, the credit card payment option should become available on your WooCommerce site.

    Otherwise, for us to investigate your issue further, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

    If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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