Problem with payment

  • Resolved Simo2606

    (@simo2606)


    1 year, 4 months ago

    Hello!

    We had the following problem:

    a user placed an order in our website, paying with Klarna; on woocommerce log, I can find the file klarna_payments-etc, and the last line says “07-28-2023 @ 14:58:46 – “Frontend JS : Successfully placed order. Starting authorization with Klarna””, and nothing more.

    The order appeared as “payment pending” and then the status changed to “cancelled”, indicating “the payment has not finalized with klarna”.

    The problem is that the user sent us a screenshot showing subtracted from his bank account the total import of the object.

    What could it be happened?

    • This topic was modified 1 year, 4 months ago by Simo2606.
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