Problem with orders created by admin

  • Resolved biglook

    (@biglook)


    4 years, 4 months ago

    Hi developers – Thanks for your work on this plugin, very useful.

    I’ve been using it for a while now, it seems that since the last update, when adding a new order via WooCommerce Orders section in Dashboard, new orders are not starting at the correct number. While the plugin is setup to start on 2778 for example, new orders placed via the frontend are created with the correct (next number), however, orders created by admin start with 18871 ?! I’ve reviewed all settings and cannot work out how/why this started happening or where the number comes from, and can only relate it to the last update. Any help would be much appreciated.
    I’m scared to use the renumerate button as I’m unclear of if/how it may effect existing orders and there are thousands since we started using the plugin.

    Appreciate any help you might be able to provide and happy to give more detail in email/messages.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kenil802

    (@kenil802)

    Hi @biglook,

    Thank you for appreciating our plugin.

    Apologies for the delay in response.

    We will check on the issue and get back to you with an update.

    Regards,
    Kenil Shah

    Plugin Support kenil802

    (@kenil802)

    Hi @biglook,

    I have tried to replicate your issue on our staging site but I am unable to replicate it. To me, the order number shows properly when created in the backend manually.

    So, could you please follow the below steps and check whether the issue still exists or not?

    Steps:
    1) Keep order number counter to Sequential.
    2) Set the Order Numer
    3) On the Order Page click on Add Order.
    4) Create an order.
    5) Click on the Update button.

    The check on the Order Page whether you are getting the same order number which s set or not.

    Do let us know how it goes.

    Regards,
    Kenil Shah

Viewing 2 replies - 1 through 2 (of 2 total)
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