Problem with open visitor profile with screen reader

  • Hi,
    Very thanks for brilliant alternative for Google Analytic.
    I’m blind and i want view profil my visitor, unfortunately i can’t click on date visit to open the profile of a given guest.
    I use NVDA screen reader.
    how can I open a visitor’s profile for a given visit.
    Unfortunately, this is not labeled for a screen reader.
    I will be grateful for a quick response

    Regards
    Mateusz

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hello @enet2020, apologies for the late response, for some reason I did not get an email for this issue until recently.

    I’m not completely knowledgeable about how NVDA works, would you be able to tell me if you are able to access the visit details in visits log, such as the time of visit, the browser, the pages, etc.? I’m assuming you are trying to open the visitor profile from the visits log.

    In each row of the visits log, there should be a link with the text “View visitor profile”. Are you able to get to that link? I can confirm myself that this link cannot be tabbed to, and I’ve reported that issue to the relevant team, but I’m unsure if that’s a requirement for NVDA to be able to provide access to the link.

    Thread Starter Mateusz

    (@enet2020)

    Hi,
    @dizzyatinnocraft
    Wery thanks for quickly reply.
    Problem wit profiles is on summary page, not on visit log.
    ON phone is problem with open menu, desktop, goals, settings, tag manager.
    Voice over not read submenu links.

    Regards
    Mateusz

    Plugin Support dizzyatinnocraft

    (@dizzyatinnocraft)

    Hello @enet2020, if you mean the Summary page that is directly accessible via the WordPress admin, then there is no way to open the visitor profile from there. If you mean the dashboard within the full reporting view (accessible from WordPress submenu titled “Reporting”) from within the widget titled “Visits in real-time”, then that would be an accessibility bug. Can you let me know which you mean?

    Regarding the phone issue you mention, can you tell me what type of phone you use (for example, Android vs iPhone)? Can you also tell me if the WordPress menu is not accessible via your phone as well, or just the Matomo reporting menu?

    Thread Starter Mateusz

    (@enet2020)

    hi again,
    @dizzyatinnocraft
    Sorry for very long waiting on reply.
    I meaning about summary page. I use IPhone.
    I find other problem, on IPhone if click on icon desktop, country, system on visitlog page program read me information, but on computer these icons not available.
    Can you check this?

    Greetings from Poland
    Mateusz

Viewing 4 replies - 1 through 4 (of 4 total)
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