Problem with multi select fields

  • Resolved cguimet

    (@cguimet)


    4 years, 6 months ago

    I’m using Flexible Checkout Field and everything works fine except for the multi select.
    When a user finishes an order and put information in the multi select form field, the information is not displayed in the order detail page.
    I found out that the input from the multi-select had been registered twice in the database (in the “post_meta” table). One of the row is empty, the other has the information filled in by the user.
    When i deleted the empty row, the information is now displayed in the order detail page.

    I don’t know why it is registered twice, and also why the first row is empty.
    I tried creating a new multi select and it has the same problem.

    Does anyone has ever encourtered this ?

    Here are some informations about the plugins versions :
    – Flexible Checkout Fields – Version 2.5.2
    – Flexible Checkout Fields Pro – Version 2.1.1
    – Woocommerce – Version 4.3.1
    – WordPress – 5.5.1

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Tomasz WP Desk

    (@tomaszwp)

    Hello,

    I have tried to reproduce this case on a test installation and everything works fine.

    Please send me screenshots showing the issue:

    • Multi-select field settings (including conditional logic if set)
    • Order details page
    • and other

    Please also check if it is caused by another plugin. Follow the troubleshooting steps:

    1. Disable plugins which are not ours or WooCommerce.
    2. Then enable plugins one by one and check if the issue still exists.
    3. Test the plugin using Storefront – official WooCommerce theme. It will help us identify a possible conflict with your theme.

    Please let me know about the result.

    Thread Starter cguimet

    (@cguimet)

    I tried your troubleshoot steps and it seems that the problem is coming from the plugin Polylang for Woocommerce.
    I will try to find a solution with them.

    Thank you for your help !

Viewing 2 replies - 1 through 2 (of 2 total)
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