• Hello. I recently installed Participants DB as it was a much quicker solution than custom coding the same thing on our end. Everything was working fine until today, and for the past few hours I have had problems.

    Let me explain briefly, I have a need for a multi-part (multi-page) form for processing Lease Applications for an Apartment Community. I currently have 4 Groups setup (one Group for each page of the multi-page form as instructed above). I have 94 Data Fields spanning these 4 Groups. However, I only have 3 test records in the DB though (very little actual data yet as we are developing this).

    My client is using FlyWheel Hosting, which doesn’t seem so bad (though I typically use GoDaddy myself and for my clients). Anyway, the site is using Elegant Themes Divi Builder, and it has a Child Theme (for this specific instance of the template – as it required customization of course).

    Anyway, this morning I needed to add the final 12 Fields into the last Group (lease_agreement_form_4), and upon creating the 10th data field (approximately the 92nd field created overall), I received “error 28” (which typically indicates an issue with server memory). I checked and we were no where near the limit for this account on server space, so I contacted their support. The end result was that I was advised to “Flush the Cache” on the site and hope it clears up the issue (they have a “Flush Cache” function on the back end).

    After Flushing the cache, I could no longer log into the site (wp-admin), so I contacted support again and they had to escalate the issue. About an hour later they resolved the issue and notified me that it was an issue on their end (they had to clean some things up).

    So, when I logged into wp-admin, all seemed well. I added the remaining data fields to the 4th Group I had created, and then I went to check the multi-page form (which had been working previous to all of the issues noted above). Well, the form is no longer working, as it loops from the first Page to the same first Page (never goes to the next page, even though I have the action set properly – see next).

    This is what the first Page loads –
    [pdb_signup template=custom groups=”lease_agreement_form” action=”lease-agreement-application-page-2-a” submit_button=”Next”]

    (I actually changed the page name from “lease-agreement-application-page-2” to “lease-agreement-application-page-2-a” in an attempt to resolve this issue. The rest of the pages do not end with a letter like this second page does.)

    You can test this by manually entering the URL for page 2 (https://crittendenway.com/lease-agreement-application-page-2/). However, the first page of the form will NOT load the 2nd page anymore (as I stated, it was working earlier today).

    What can I check to get this functioning once again? Very frustrating, and unsure what to try next.

    Thanks in advance for any input!

    Colin

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author xnau webdesign

    (@xnau)

    What exactly happens when you submit the first page? You say it doesn’t load, but does that mean it just reloads the same page…or loads a blank page…or just spins and does nothing?

    Generally, this kind of inconsistent behavior can be attributed to a cache of some kind. If you are using page caching, you should suspend caching on all form pages. If it is a server cache, clearing the cache can help, but you may also need to refresh the permalinks.

    Thread Starter ccny1

    (@ccny1)

    It simply reloads the same page and form when you click Next to submit on Page 1.

    OK. I’ll try to Flush the Cache again. And refresh the permalinks.

    I’ll update this post shortly.

    Thanks!

    Thread Starter ccny1

    (@ccny1)

    Ok, I am back. It is still doing the same thing. It just loops back to Page 1 when you click Next on Page 1 (even though the shortcode is properly setup to go to Page 2 of the form). Though, you can manually enter Page 2 (https://crittendenway.com/lease-agreement-application-page-2-a/).

    If there was an easy way to copy and utilize the Fields and structures as I have them setup, then maybe I could just delete and reinstall the entire thing. However, I have over 8 hours into this project already, and I cannot afford to accrue that many more hours again (if I had to recreate the whole thing).

    Is there a way I could copy the structures and then reinstall Participants DB and paste them back in?

    Or anything else beside have to REBUILD THIS ENTIRE DATABASE from scratch.

    Thanks,

    Colin

    Plugin Author xnau webdesign

    (@xnau)

    I don’t see any reason to think reinstalling will help.

    I suggest you take a look at your php error log, I suspect there is a php error happening that is preventing the redirect.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Problem with Multi-Page Form, it will not load the second page’ is closed to new replies.