problem with menu on Galaxy 3s

Update:

Since I read on your site that the problem should be reproducable on Twenty Twelve them, I made a test version that has the Twenty Twelve:

https://www.agnesnibbeling.nl/test/

Hi,

Please can you re-enable the mobile toggle on your test site, then check if it works on the 3s?

I suspect your theme has it’s own JavaScript that is toggling the mobile menu/interfering with it. You’ll need to remove any unnecessary divs and classes that wrap the menu in order to stop the theme JavaScript from being applied to the menu. There are more details here: https://www.megamenu.com/documentation/removing-residual-styling/

Regards,
Tom

Hi,
Thanks for your reply, I will look into it further tomorrow and come back to you with the results.

kind regards
Joke

Hi, I am back with my findings.

On the version that now runs with the Twenty Twelve theme ( https://www.agnesnibbeling.nl/test/ ) I have re-enabled the mobile toggle.

I then contacted my client and asked if it works on her Samsung Galaxy 3S and she still has the same problem.

Unfortunately I have not seen it for myself, but what I understand that happens is: If you try to open a submenu, it flips open and immediately closes again, so you cannot read and click on the second level of links.

On the emulator the toggle button works at click to open and close, but when you want to access the submenus it rolls open at a rollover (wchich you don’t have on a mobile phone) and then stays open as long as your cursor is there. But closes as soon as your cursor goes off the parent link.
On the other hand: the same happens on an iphone emulator, and the real iphone works flawlessly. So the emulators are not really helping here…

update with more info:

My client dropped by with her phone so I could test some stuff
indeed things went as described above.

– I also tested it with all other plugins turned off, so theme Twenty Twelve with no other plugins: still the same problem. So this isn’t a conclict with another plugin.

– I tested a normal pulldown menu on another site I made (child theme of the same theme I based the one for this client on) and that worked without problems. (but using that menu isn’t the solution, since it doesn’t offer a mega menu… and I love your mega menu!)

I really hope you can help, because I really want to use his plugin, but it nog working on some phones is not an option of course!

Thanks for your assistence!

Hi,

Thanks for the info.

Which emulators are you using?

Is it a Galaxy “3s” or “s3”?

As you have found, it is difficult to emulate (and therefore fix) this sort of problem without having the actual device, and I do not have an s3 here (I have tested on a variety of ipads, iphones, android and windows devices).

It may take some time to track down and fix, so in the mean time I would recommend using a separate plugin for your mobile menu. Details on that can be found here:

https://www.megamenu.com/documentation/configuring-mobile-menu-plugins/

Regards,
Tom

Hi, Thanks for your reply!

Sorry for the confusion: it’s the S3 (or S III?)
And yes, I understand your difficulty in testing if the emulators don’t show what the actual device shows… It’s a pain!

The emulators I tried are:
https://www.viewportemulator.com/devices/samsung/galaxy-s3-gt-i9300
and https://mobilewebtest.eu/galaxys3

Thanks for your tip on the seperate plugin for the mobile menu, I will certainly look into that option! I’ll try to implement that on monday.

Meanwhile my client will ask some other Android-users if they run into the same problems (I somehow know mostly iPhone users…) and will let you know what she finds out.

Thanks again.

kind regards,
Joke

Hi, another update:

Thanks for your advise on the mobile menu plugin.
That’s a good workaround, and this works.

So now we have a working menu!!

Have a nice day and thanks again for your plugin and the help.

kind regards,
Joke