Problem with menu icons. Astra theme

  • Resolved kachicamo

    (@kachicamo)


    4 years, 2 months ago

    I am using Astra theme with Elementor. But it is appreciated that the drop-down menu does not recognize the icons of the “Astra” font. It’s like I can’t find or recognize him. Neither does the hamburger menu icon on the cell phone. I have uninstalled all the plugins and had no solution. I have seen some forums with similar topics but I could not find the solution.

    The problem occurs on the web https://its-pinsa.com.

    I appreciate the help.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 20 total)

  • Hi! I’m having the same issue as @kachicamo and would really appreciate some help on this.

    Hi @kachicamo,

    ?I check your site, but it’s working fine. Please refer to this video. I also check your site on my actual mobile (Android) and it’s working fine. Have you fixed it?

    And @natalieheather, you might want to check your browser console and see if there are any errors related to the Astra font. The most common issue is that the Astra font files are blocked. And if this is the issue you have, then I would suggest you get in touch with your hosting provider.
    ?
    ?I hope that will help. Feel free to reach out to us if you have any further queries.

    ??Kind regards,
    ?Herman ??

    Hi @brainstormteam,

    Appreciate you getting back to me! Yes, the font seems to be blocked. I’ve been on chat with my hosting provider and they aren’t helping…

    Is there anything you could help me with here??

    Hi @natalieheather,

    Please try adding the following code in your .htaccess file

    <IfModule mod_headers.c>
  <FilesMatch "\.(ttf|otf|eot|woff|woff2)$">
    Header set Access-Control-Allow-Origin "*"
  </FilesMatch>
</IfModule>

    ?You can refer to this article if you have no idea how to edit the .htacccess file.
    ?
    ?I hope that will help. Feel free to reach out to us if you have any further queries.

    ??Kind regards,
    ?Herman ??

    Thread Starter kachicamo

    (@kachicamo)

    Hi @brainstormteam

    Thank you very much for answering.

    The truth has resolved itself. I tried several lines of code but decided to leave everything as is.

    You’re most welcome, @kachicamo!
    ?
    Do let us know if there’s anything else we can help you with.

    ??Have a nice day and stay safe!

    Kind regards,
    ?Herman ??

    Hello! i am having the same problem I errased the caché evrything, nothing works ?Can someone help me? I use elementor and i am not advanced in codes. The drop-down menu does not recognize the icons of the “Astra” MENU. https://grupohebra.cl/

    Hi @sofialarrainb,

    I checked your site but it’s in Underconstruction mode, so can’t check further on this.

    Anyway, have you checked the browser console as I mentioned in my response above?

    Please try and see if it could help you solve the issue.

    Kind regards,
    Herman ??

    It is close because i am working on it.
    https://www.loom.com/share/fec75c41c48947a999d812b669abc674 here you can se what i am saying,
    I dont uderstand very much about de browser….. 

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    Hi @sofialarrainb,

    I can’t check further without accessing your site as it’s still in Underconstruction mode.

    Please consider reaching out to us thru our Support Portal where you can safely share your site login, so we can check the issue further.

    You can just mention this topic when opening a ticket, so you don’t need to re-explain what the issue is.

    Kind regards,
    Herman ??

    I cant log in astra i am going to put the site not in construction
    so you can check it out. please let me know when you are going to see it so i can take out the.construction mode

    Hi, I am facing the same problem. I cannot open the menu on my mobile website IPO Guru

    Please i cant solve these problem, let me know when i activate the page so you can see it.

    Hi @sofialarrainb,

    Actually, you can just choose the Free Support that will not require you to login. Fill in the form and submit it. This is the direct link to our Support Portal for the free users.

    And @rajabove, I don’t think your issue is the same. Your site doesn’t show the menu on mobile because you haven’t added it. You might want to check this doc for that.

    Kind regards,
    Herman ??

Viewing 15 replies - 1 through 15 (of 20 total)
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