Problem with Membership Levels on the New-Member Registration Page

  • Resolved gpmansfield

    (@gpmansfield)


    7 months ago

    Hey there,

    I’m working on a WordPress site running the latest version of LearnDash with Paid Memberships Pro (PMP) and the Paid Memberships Pro – Courses for Membership Add On. I’ve connected PMP to my client’s Stripe account, and I’ve set up three membership levels in PMP: Free, Monthly, and Annual.

    All seemed to set up fine. But when I test the PMP registration page to create a ‘dummy’ member, there’s a glitch. That is, the plugin is defaulting to the same membership level for my ‘dummy’ member to check out with no matter which level — Free, Monthly, or Annual — I select. And it’s seemingly choosing the wrong one at random.

    If I select the Free membership, for example, the next page will wrongly confirm that I’ve selected the Monthly or Annual membership, and so forth.

    I’ve been trying to troubleshoot this by double checking the PMP membership-levels’ settings and deleting and recreating the membership levels. That didn’t help. And it’s not a theme conflict — I tested that — but it could be a plugins conflict. I don’t want to mess around disabling plugins and mess things up, however.

    Does anyone have any thoughts about what could be causing this and what the resolution might be?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jarryd Long

    (@jarryd-long)

    Hi there, thank you for reaching out to Paid Memberships Pro.

    I’ve visited https://grandioselaborer.mylearndash.com/membership-account/membership-checkout/?pmpro_level=11 however it seems to reflect correctly on my side – can you walk me through the steps on how to replicate this either on your site or on a local environment so that I can look further into this for you?

    Please can you provide us with your Site Health information for your WordPress site? Your Site Health contains details about your WordPress and PMPro setup which can help us quickly pinpoint possible conflicts or problems that could cause the issue you’re currently experiencing.

    Please follow the steps below to retrieve your Site Health Info in the WordPress admin and reply back to us when the details have been added:

    1. Navigate to Tools > Site Health in the WordPress admin.
    2. Click on the “Info” tab.
    3. Click the button to “Copy site info to clipboard”.

    The entire output of your Site Health is now copied to your clipboard. You can then paste it into the reply here.

    Kind Regards,
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter gpmansfield

    (@gpmansfield)

    Hi Jarryd,

Thanks very much for your response to my query about the membership levels not working correctly. 

To replicate the error I'm getting...
- Visit https://grandioselaborer.mylearndash.com/
- Select the 'Login' button.
- On the Login/Register pop-up page, select the 'Register an Account' button.
- On the Registration page, fill in the fields with dummy-member information.
- On the Membership-Levels page, click the 'Select' button to the right of the Free level. All being well, the Membership-Checkout page will correctly confirm that "You have selected the?Free?membership level." But if you then change your mind and hit the browser back button to return to the Membership-Levels page and select the Monthly or Annual level, the Membership-Checkout page will incorrectly confirm that "You have selected the?Free?membership level." It does not refresh to confirm a reselection of a different membership level. (Note: If you start in the very beginning by selecting the Monthly membership level, for example, and go back and choose, say, the Free membership, it will incorrectly confirm you selected the Monthly level, and so forth.)

I foresee this being an issue with some people who change their minds during the membership-level selection process. 

Here's the site health info you've asked for, below.  

Thanks in advance for your further help and suggestions!

Regards!
Greg






     wp-core

version: 6.5.2
site_language: en_CA
user_language: en_CA
timezone: America/Edmonton
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: undefined
environment_type: production
user_count: 4
dotorg_communication: true wp-paths-sizes

wordpress_path: /chroot/home/a478a983/f30e3a9392.nxcli.io/html
wordpress_size: 638.53 MB (669549457 bytes)
uploads_path: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content/uploads
uploads_size: 90.10 MB (94480826 bytes)
themes_path: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content/themes
themes_size: 32.09 MB (33652231 bytes)
plugins_path: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content/plugins
plugins_size: 213.39 MB (223751498 bytes)
database_size: 16.36 MB (17154048 bytes)
total_size: 990.47 MB (1038588060 bytes) wp-dropins (2)

advanced-cache.php: true
object-cache.php: true wp-active-theme

name: Kadence (kadence)
version: 1.2.4
author: Kadence WP
author_website: https://www.kadencewp.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-units, custom-line-height, customize-selective-refresh-widgets, responsive-embeds, editor-styles, align-wide, custom-spacing, block-templates, editor-style, amp, custom-logo, editor-color-palette, appearance-tools, border, widgets
theme_path: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content/themes/kadence wp-themes-inactive (3)

Astra: version: 4.6.13, author: Brainstorm Force
Twenty Twenty-Four: version: 1.1, author: the WordPress team
Twenty Twenty-Three: version: 1.4, author: the WordPress team wp-mu-plugins (1)

LearnDash Cloud: version: 1.0.13, author: LearnDash wp-plugins-active (18)

Advanced Editor Tools: version: 5.9.2, author: Automattic
Cache Enabler: version: 1.8.15, author: KeyCDN
Classic Editor: version: 1.6.3, author: WordPress Contributors
Classic Widgets: version: 0.3, author: WordPress Contributors
Enable Media Replace: version: 4.1.5, author: ShortPixel
Fluent Forms: version: 5.1.15, author: Contact Form - WPManageNinja LLC
Kadence AI Starter Templates: version: 2.1.0, author: Kadence WP
Kadence Blocks – Gutenberg Blocks for Page Builder Features: version: 3.2.36, author: Kadence WP
LearnDash Licensing & Management: version: 1.3, author: LearnDash
LearnDash LMS: version: 4.13.0, author: LearnDash
LearnDash LMS - Course Grid: version: 2.0.9, author: LearnDash
Object Cache Pro: version: 1.20.2, author: Rhubarb Group
Paid Memberships Pro: version: 3.0.3, author: Paid Memberships Pro
Paid Memberships Pro - Courses for Membership Add On: version: 1.2.5, author: Paid Memberships Pro
Presto Player: version: 2.3.2, author: Presto Made, Inc
Solid Security Pro: version: 8.4.2, author: SolidWP
UpdraftPlus - Backup/Restore: version: 1.24.2, author: UpdraftPlus.Com, DavidAnderson
WP Recipe Maker: version: 9.3.1, author: Bootstrapped Ventures wp-plugins-inactive (5)

Akismet Anti-spam: Spam Protection: version: 5.3.2, author: Automattic - Anti-spam Team
CDN Enabler: version: 2.0.8, author: KeyCDN
Code Snippets: version: 3.6.4, author: Code Snippets Pro
Quick Featured Images: version: 13.7.1, author: Kybernetik Services
Starter Templates: version: 4.1.7, author: Brainstorm Force wp-media

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1693
imagemagick_version: ImageMagick 6.9.13-7 Q16 x86_64 18310 https://legacy.imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 1536M
upload_max_filesize: 1536M
max_effective_size: 2 GB
max_file_uploads: 1,024
imagick_limits:
imagick::RESOURCETYPE_AREA: 415 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 768
imagick::RESOURCETYPE_MAP: 207 GB
imagick::RESOURCETYPE_MEMORY: 104 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 0
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.25 wp-server

server_architecture: Linux 5.4.245-200.el7.x86_64 x86_64
httpd_software: Apache
php_version: 7.4.33 64bit
php_sapi: fpm-fcgi
max_input_variables: 16384
time_limit: 600
memory_limit: 2048M
max_input_time: -1
upload_max_filesize: 1536M
php_post_max_size: 1536M
curl_version: 7.29.0 NSS/3.90
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2024-04-26T00:37:23+00:00
utc-time: Friday, 26-Apr-24 00:37:23 UTC
server-time: 2024-04-25T18:37:22-06:00 wp-database

extension: mysqli
server_version: 10.5.22-MariaDB
client_version: mysqlnd 7.4.33
max_allowed_packet: 1073741824
max_connections: 512 wp-constants

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content
WP_PLUGIN_DIR: /chroot/home/a478a983/f30e3a9392.nxcli.io/html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2048M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: 1
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined wp-filesystem

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable objectcache

general-status: Connected
general-dropin: Valid
general-license: Valid
general-env: production
general-multisite: No
general-mu: No
general-vcs: No
general-eviction-policy: allkeys-lru
general-compressions: LZF, LZ4, ZSTD
general-basename: object-cache-pro/object-cache-pro.php
general-client: RedisCachePro\Clients\PhpRedis
versions-php: 7.4.33 (Outdated)
versions-igbinary: 3.2.15
versions-phpredis: 5.3.7
versions-relay: Not installed
versions-redis: 7.0.4
versions-plugin: 1.20.2
versions-dropin: 1.20.2
statistics-redis-memory: 4 MB of 768 MB
statistics-redis-keys: 5963
groups-global: [
"analytics",
"objectcache",
"blog-details",
"blog-id-cache",
"blog-lookup",
"blog_meta",
"global-posts",
"networks",
"network-queries",
"sites",
"site-details",
"site-options",
"site-queries",
"site-transient",
"theme_files",
"translation_files",
"rss",
"users",
"user-queries",
"user_meta",
"useremail",
"userlogins",
"userslugs"
]
groups-non-persistent: [
"counts",
"plugins",
"theme_json",
"itsec-lockouts",
"themes"
]
groups-non-prefetchable: [
"analytics",
"objectcache",
"userlogins",
"wc_session_id"
]
config-token: ????????ab71
config-connector: RedisCachePro\Connectors\PhpRedisConnector
config-cache: RedisCachePro\ObjectCaches\PhpRedisObjectCache
config-logger: RedisCachePro\Loggers\ErrorLogLogger
config-log_levels: emergency, alert, critical, error, warning
config-scheme: tcp
config-host: 10.75.114.154
config-port: 46903
config-database: 0
config-username: null
config-password: null
config-prefix: null
config-maxttl: 604800s (1 week)
config-timeout: 1s
config-read_timeout: 1s
config-retry_interval: 10ms
config-retries: 3
config-backoff: smart
config-persistent: false
config-shared: null
config-async_flush: true
config-group_flush: keys
config-network_flush: all
config-cluster: null
config-cluster_failover: error
config-servers: null
config-replication_strategy: distribute
config-sentinels: null
config-service: null
config-tracer: newrelic
config-serializer: igbinary
config-compression: zstd
config-global_groups: null
config-non_persistent_groups: null
config-non_prefetchable_groups: null
config-prefetch: true
config-split_alloptions: true
config-analytics: {
"enabled": true,
"persist": true,
"retention": 7200,
"sample_rate": 100,
"footnote": true
}
config-relay: {
"cache": true,
"listeners": false,
"invalidations": true,
"allowed": null,
"ignored": [
"<em>:analytics:</em>"
]
}
config-tls_options: null
config-updates: true
config-debug: false
config-strict: false
config-save_commands: false
environment-WP_REDIS_DISABLED: undefined
environment-OBJECTCACHE_CONFIG: undefined
constants-WP_DEBUG: false
constants-SAVEQUERIES: undefined
constants-WP_REDIS_DIR: undefined
constants-WP_REDIS_DISABLED: false
constants-WP_REDIS_CONFIG: {
"token": "????????ab71",
"host": "10.75.114.154",
"port": "46903",
"database": "0",
"maxttl": 604800,
"timeout": 1,
"read_timeout": 1,
"retry_interval": 10,
"retries": 3,
"backoff": "smart",
"compression": "zstd",
"serializer": "igbinary",
"async_flush": true,
"split_alloptions": true,
"prefetch": true,
"debug": false,
"save_commands": false
} solid-security

pro: pro
initial_build: 4124
activated: 2022-04-14 15:37:03
patchstack: false
modules:
0: ban-users
1: brute-force
2: malware-scheduling
3: magic-links
4: user-logging
5: version-management
6: firewall
7: webauthn
settings:
ban-users: Array
brute-force: Array
version-management: Array
firewall: Array
global: Array
system-tweaks: Array
wordpress-tweaks: Array
hide-backend: Array
passkeys-users: undefined
passkeys-total: 0
user_groups:
0: Array
1: Array
2: Array
3: Array
4: Array learndash

version: 4.13.0
last_updated: 1713818474
previous_version: 4.12.0
license_validated: true
course_count: 4
group_count: undefined
lesson_count: 53
topic_count: 45
quiz_count: 2
question_count: undefined
exam_count: undefined
certificate_count: undefined
shared_course_steps: true
active_template: ld30
focus_mode: false
rtl: false
registration_page: true
currency: CAD
nested_urls: true
payment_gateway_paypal_ipn: false
payment_gateway_stripe_connect: false
payment_gateway_razorpay: false
course_using_free_form_progression_count: undefined
course_using_linear_progression_count: 4
lesson_using_video_progression_count: undefined
lesson_using_drip_content_count: undefined
topic_using_drip_content_count: undefined
quiz_using_randomized_question_ordering_count: undefined
enrolled_user_count: 1
LEARNDASH_DEBUG: false
LEARNDASH_SCRIPT_DEBUG: false kadence-blocks

version: 3.2.36
last_updated: 1714079133
previous_version: 3.2.35
pro_active: No
deactivated_blocks: None
block_defaults: No
block_visibility: No
custom_colors: No
recaptcha_key: No
maps_key: No
mailerlite_key: No
cloud_connect: No pmpro

pmpro-cron-jobs: pmpro_cron_expire_memberships (2024-04-26 01:32:16) |
pmpro_cron_expiration_warnings (2024-04-26 01:32:17) |
pmpro_cron_admin_activity_email (2024-04-26 17:30:00) |
pmpro_cron_delete_tmp (2024-04-26 17:30:00) |
pmpro_cron_credit_card_expiring_warnings (2024-05-13 17:32:16) |
pmpro_license_check_key (2024-05-13 17:32:16)
pmpro-gateway: Stripe [stripe]
pmpro-gateway-env: Live/Production [live]
pmpro-orders: 0 orders
pmpro-discount-codes: 0 discount codes
pmpro-sessions:
session_status: Active
pmpro-membership-levels: {
"10": {
"id": "10",
"name": "Free",
"description": "

Access to the 'Histamine Connection' course, printable resources, and some recipes.<\/p>",
"confirmation": "",
"initial_payment": 0,
"billing_amount": 0,
"cycle_number": "0",
"cycle_period": "0",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0",
"formatted_price": "<strong>Free<\/strong>.",
"formatted_expiration": "",
"meta": {
"confirmation_in_email": [
"0"
]
}
},
"11": {
"id": "11",
"name": "Monthly",
"description": "</strong>

<strong>Access to all our courses, recipes, other resources, and one Office Hours block while you're subscribed.<\/p>",
"confirmation": "",
"initial_payment": 99,
"billing_amount": 99,
"cycle_number": "1",
"cycle_period": "Month",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0",
"formatted_price": "$99.00 per Month<\/strong>.",
"formatted_expiration": "",
"meta": {
"confirmation_in_email": [
"0"
]
}
},
"12": {
"id": "12",
"name": "Annual",
"description": "</strong>

<strong>Access to all our courses, recipes, other resources, and one Office Hours block.<\/p>",
"confirmation": "",
"initial_payment": 479,
"billing_amount": 99,
"cycle_number": "1",
"cycle_period": "Year",
"billing_limit": "0",
"trial_amount": 0,
"trial_limit": "0",
"allow_signups": "1",
"expiration_number": "0",
"expiration_period": "0",
"formatted_price": "$479.00<\/strong> now and then $99.00 per Year<\/strong>.",
"formatted_expiration": "",
"meta": {
"confirmation_in_email": [
"0"
]
}
}
}
pmpro-level-groups: {
"1": {
"id": "1",
"name": "Main Group",
"allow_multiple_selections": "0",
"displayorder": "1",
"level_ids": [
"10",
"11",
"12"
]
}
}
pmpro-custom-templates:
pmpro-getfile-usage: PMPRO_GETFILE_ENABLED is not set
pmpro-htaccess-cache-usage: Off
pmpro-pages:
account: https://grandioselaborer.mylearndash.com/membership-account/
billing: https://grandioselaborer.mylearndash.com/membership-account/membership-billing/
cancel: https://grandioselaborer.mylearndash.com/membership-account/membership-cancel/
checkout: https://grandioselaborer.mylearndash.com/membership-account/membership-checkout/
confirmation: https://grandioselaborer.mylearndash.com/membership-account/membership-confirmation/
invoice: https://grandioselaborer.mylearndash.com/membership-account/membership-invoice/
levels: https://grandioselaborer.mylearndash.com/membership-account/membership-levels/
login: https://grandioselaborer.mylearndash.com/login/
member_profile_edit: https://grandioselaborer.mylearndash.com/membership-account/your-profile/
pmpro-library-conflicts: No library conflicts detected.
pmpro-current-site-url: https://grandioselaborer.mylearndash.com
pmpro-recorded-site-url: https://grandioselaborer.mylearndash.com
pmpro-pause-mode: Disabled<strong>
    Plugin Support Jarryd Long

    (@jarryd-long)

    Thanks so much for your feedback Greg, I was able to register and experience the same behavior. Visiting the site in incognito always shows the free level no matter what level has been chosen.

    There’s two things I’d recommend checking to look into as this is specific to your site:

    Caching

    Please try disabling the Object Cache Pro and Cache Enabler plugins and see if this

    Custom Code

    Do you have any custom code running on your site that perhaps changes or sets a default level or something similar?

    Kind Regards
    Jarryd
    Support Manager at Paid Memberships Pro

    Thread Starter gpmansfield

    (@gpmansfield)

    Hi Jarryd,

    Thank you very much for your suggestions. I didn’t set this WordPress site up; a colleague did. And I was wondering whether the cache plugins might be causing the problem but I didn’t want to overstep and disable them. But based on your suggestion I just disabled them both and it corrected the problem ??

    So, again, thank you very much for your time and attention on this … and have a great weekend!

    Greg

    Plugin Support Kim White

    (@kimwhite)

    Hello Greg,

    For help on setting up caching to work with PMPro, please see this post:
    https://www.paidmembershipspro.com/documentation/advanced/caching/

    All the Best,
    Kim White
    Support Engineer at Paid Memberships Pro

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Problem with Membership Levels on the New-Member Registration Page’ is closed to new replies.