Problem with mapping attributes

  • Resolved devbd

    (@devbd)


    7 months, 3 weeks ago

    Hi, I hope you’re well. I’m writing because I use your plugin on my client’s website and I struggle with mapping attributes. On the client’s main website everything is working well, however on a ‘trade’ version of the site (exactly the same set up, just dedicated to a different customer base), I’m unable to map attributes. When I’m at step 3, there’s ‘No fields found.’ information under attributes section. But I have 2 attributes present in WooCommerce (brand & colour). Could you let me know, please, what may be the reason why these atriibutes aren’t listed when I map fields from a CSV file? I’ve reviewed this article https://www.webtoffee.com/woocommerce-import-products-with-attributes/ but I still struggle. As an example, my CVS file has column Brand. On the main website this maps to Brand attribute (slug: brand). However, on the trade website while we have exactly the same Brand attribute (slug is also brand), it still shows ‘no fields found’.

    Thank you for any help with this.

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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @devbd,

    Thank you for reaching out to us.

    To better assist you, could you please provide us with a sample of the CSV file you want to import? Please remember to remove any sensitive information from the file before sharing it. You can upload the file to a file-sharing service like Google Drive and then share the link with us. If you have any privacy concerns, you may also share the file with us here.

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