problem with login access for multiple users

  • Resolved cwarthen

    (@cwarthen)


    4 years, 2 months ago

    login worked fine a couple of days ago. Now problems with multiple users trying to login and can’t, Reset pw and then it works for a little while. Next day, same problem,

    Tried login incognito window. with email – didn’t work. Tried again with username and it worked.

    Then you try later on and you cannot login at all

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cwarthen

    Have you made any changes( e.g. changing field settings ) to the UM Login form?

    Regards,

    Thread Starter cwarthen

    (@cwarthen)

    no changes have Been made at all. it Was all working fine and then it just starteddd not allowing people to login that have used the same pw for ever

    Plugin Contributor Champ Camba

    (@champsupertramp)

    Hi @cwarthen,

    Sorry for the late response.

    Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

    Feel free to re-open this thread by changing the topic status to “Not Resolved” so that we can get back to you.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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