Thank you for reaching out! The issue with the lightbox redirecting instead of opening as expected could be due to a conflict with your theme or another plugin. Let’s work on resolving it together:
1. Check compatibility settings. Go to the general settings of Robo Gallery and look for the compatibility options. Enable or adjust these settings, as they are designed to resolve conflicts with themes or plugins.
2. Clear cache. Make sure to clear both your browser cache and any caching plugins you might be using on your site. Caches can sometimes store outdated scripts that cause issues like this.
3. Deactivate other plugins. Temporarily disable other plugins, especially those related to galleries, lightboxes, or scripts, to see if one of them is causing a conflict. If the lightbox works after disabling a plugin, you’ll know where the issue lies.
4. Check the theme. If none of the above steps work, try switching to a default WordPress theme (like Twenty Twenty-Three) to rule out a theme-related conflict.
If you’ve tried these steps and the problem persists, feel free to share additional details, such as your WordPress version, active theme, and other installed plugins. This will help us identify the root cause and provide more targeted advice.
