Problem with latest update

Hi,

Thank you for the feedback, and the kind words !

Is this happening only on the front-end ?

If that is the case and you still have access to your admin dashboard, can you please open the plugin settings and try to disable each option one by one to find out if one of the options is causing this issue ?

I suspect that the “Display in Posts” option might be the culprit here, so I suggest you try disabling that one first.

Regards,

Hy,

Thanks for your answer. Unfortunately, it didn’t work. I’ve tried to able / disable all options one by one, with no changes.

The problem is indeed only on the front-end, on pages created with a page builder (I use Live Composer): none of the elements is loaded, except for the background. With buddypress, there’s no problem (and I don’t have any other kind of conflict between plugins).

Maybe, in the meantime, it could be useful to have the possibility to rollback to the precedent version of Verified member.

Thanks again for your efforts.

Regards,

Hi,

Thanks for the details.

We will look into making older versions of the plugin available and come back to you when it’s done.

Another question to try and narrow down the issue : The elements on your page, do they have some kind of animation applied that makes them “appear” as you scroll or as the page loads for example ?

Regards,

Hi,

thank you very much for your answer. Indeed, many of the elements that don’t load anymore have animations (mostly “fade in”).

I hope this information might be useful. Have a nice day and thanks again for your work.

Regards,

Hi,

Thank you for your answer.

Based on that information I think there is a Javascript error happening which prevents your page elements from playing the “fade in” animation like they’re supposed to.

Unfortunately without seeing the error message myself it will be almost impossible to figure out what exactly is causing the error.

Knowing that, would it be possible for you open a page with the issue happening and then send me a screenshot of the contents of the Javascript console in your browser ? If you don’t know how to open the console, please tell me what browser you are using (Edge, Chrome, etc…) and I will walk you through what you need to do.

As an alternative, if you are comfortable with that you could also create an admin user for us and send the url and credentials at [email protected] and I will take a look directly.

Regards,